FAQs


FAQs

Frequently Asked Questions

Q: How do I find what's new in QuickHelp?
You want to stay up-to-date on the newest QuickHelp content to help end-users get the most value out of the platform’s offerings, but sometimes the What’s N...
Thu, Aug 19, 2021 at 1:46 PM
Q: What do the different Admin Roles really mean?
Different Admin Roles provide different access points to the Admin Portal. Below you will find a description of each role and the different Admin Portal tab...
Thu, Oct 7, 2021 at 10:24 AM
Q: How can I earn QuickHelp points?
End users can earn QuickHelp points after completing specific tasks: View/complete an asset (1 point) Answer a graded question correctly (1 point per ...
Mon, Oct 22, 2018 at 2:59 PM
Q: Is QuickHelp only available in English?
The QuickHelp portal itself is only available in English. However, end users can use the in-browser translation feature to translate the page into their def...
Mon, Nov 23, 2020 at 2:37 PM
Q: How can I delete user accounts?
It is BrainStorm's practice to keep all users in QuickHelp, removing the license from users who should no longer have access to QuickHelp rather than r...
Wed, Nov 4, 2020 at 10:23 AM
Q: Is QuickHelp GDPR compliant?
Short answer is 'yes'. More detailed answer: QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. Privacy by Design P...
Fri, Jul 2, 2021 at 2:11 PM
Q: When should I contact my Client/Partner Success Manager?
Please contact your BrainStorm Client Success Manager (CSM) or BrainStorm Partner Success Manager (PSM) for information on how to administer QuickHelp to yo...
Thu, Mar 5, 2020 at 11:27 AM
Q: What are the different ways to provision a QuickHelp account?
There are several different ways to provision a QuickHelp account. Information on the "how to" of each different method can be found here. Bu...
Thu, Apr 25, 2019 at 8:48 AM
Q: Will our user information be safely stored?
User data (i.e. First Name, Last Name, Email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links for ...
Thu, Mar 18, 2021 at 4:24 PM
Q: How do I manage email changes in QuickHelp?
We are happy to help with this. We ask that you enter a Support Ticket to make email changes in QuickHelp. NOTE: It is vital that we change all email ad...
Thu, Oct 7, 2021 at 10:13 AM