FAQs
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Frequently Asked Questions
You want to stay up-to-date on the newest QuickHelp content to help end-users get the most value out of the platform’s offerings, but sometimes the What’s N...
Mon, Oct 17, 2022 at 1:38 PM
At BrainStorm our Learning Experience team is constantly updating content and/or developing new experiences to support our customers in driving adoption and...
Mon, Jul 3, 2023 at 7:02 AM
Different Admin Roles provide different access points to the Admin Portal. Below you will find a description of each role and the different Admin Portal tab...
Thu, Dec 2, 2021 at 12:38 PM
End users can earn QuickHelp points after completing specific tasks: View/complete an asset (1 point) Answer a graded question correctly (1 point per ...
Mon, Oct 22, 2018 at 2:59 PM
The QuickHelp portal itself is only available in English. However, end users can use the in-browser translation feature to translate the page into their def...
Mon, Nov 23, 2020 at 2:37 PM
It is our practice to keep all users in QuickHelp, removing the license from users who should no longer have access to QuickHelp rather than removing the us...
Mon, Oct 17, 2022 at 1:42 PM
Short answer is 'yes'. More detailed answer: QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. Privacy by Design Pri...
Fri, Jul 2, 2021 at 2:11 PM
Please contact your QuickHelp Client Success Manager (CSM) or QuickHelp Partner Success Manager (PSM) for information on how to administer QuickHelp to your...
Mon, Oct 17, 2022 at 1:44 PM
There are several different ways to provision a QuickHelp account. Information on the "how to" of each different method can be found here. Bu...
Mon, Oct 17, 2022 at 1:44 PM
User data (i.e. First Name, Last Name, Email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links for I...
Wed, Jul 13, 2022 at 7:49 AM