QuickHelp™ Support Center

FAQs 15

• Q: When should I contact my Client Success Manager?
• Q: What is BrainStorm's recommended video format for custom content?
• Q: What is BrainStorm’s recommended audio format for custom content?
• Q: How can I delete custom content?
• Q: Is QuickHelp GDPR compliant?

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QuickHelp Maintenance 5

• Reset your QuickHelp password
• Updating your SSO metadata
• Editing Custom Video Assets
• Deleting Groups
• Assigning Admin Roles to your end users

Did you know? 2

• Digital Security and QuickHelp Emails
• QuickHelp as a competition

Announcements 4

• November 2018 - temporary problem with outgoing QuickHelp emails
• August 2018 - temporary problem with reporting
• May 2018 - BrainStorm Data Processing Addendum (DPA)
• January 2018 - QuickHelp's SAML AuthN Request signing certificate expired