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Knowledge base
Knowledge Base
FAQs
16
Q: When should I contact my Client/Partner Success Manager?
Q: What is BrainStorm's recommended format for custom content?
Q: How can I delete custom content?
Q: Is QuickHelp GDPR compliant?
Q: Will our user information be safely stored?
See all 16 articles
QuickHelp Maintenance
9
Reset your QuickHelp password
Updating your SSO metadata
Editing Custom Video Assets
Deleting Groups
Assigning Admin Roles to your end users
See all 9 articles
Did you know?
2
Digital Security and QuickHelp Emails
QuickHelp as a competition
Announcements
7
October 2019 - changes to QuickHelp signing certificate for Single Sign-On
May 2019 - Announcing the Weekly User Digest
May 2019 - Microsoft Graph Authentication model updated
December 2018 - changes to QuickHelp signing certificate for Single Sign-On
November 2018 - temporary problem with outgoing QuickHelp emails
See all 7 articles
QuickHelp Configuration
OneSheets
5
Deploying the QuickHelp Web Portal
Deploying QuickHelp using Single Sign-On (SSO)
Deploying the Ribbon Add-In
Deploying APIs for QuickHelp
Single Sign-On Integration Questionnaire
Configuration Guides
4
QuickHelp Single Sign-On (SSO) Configuration Guide
Creating a CSV for upload
QuickHelp Ribbon Add-In Configuration Guide
Easy QuickHelp Integration Guide
Microsoft Graph
4
Configuring QuickHelp and Microsoft Graph
Q: How does QuickHelp Authenticate with Microsoft Graph?
Understanding Graph Reports
QuickHelp Graph Integration FAQs
APIs
7
QuickHelp APIs - the Basics
QuickHelp APIs - Getting Access
QuickHelp API Endpoints
Why Integrate QuickHelp and ServiceNow?
QuickHelp/ServiceNow Search Integration
See all 7 articles
Custom Events
7
Custom Events - Overview
Custom Events – Access
Custom Event – Create Event
Custom Event - Create Session(s)
Custom Event - Email Reminder
See all 7 articles
How To's
9
Creating QuickHelp Accounts
Creating Your Own Custom Content
Dashboards – How do I see if my end users are receiving emails?
Accessing the Admin Portal
Creating and Assigning your own Badges
See all 9 articles
Troubleshooting
Basics
5
How to enter a ticket via email
QuickHelp Troubleshooting 101
Fiddler Trace
Clearing your cache
Taking a screenshot of the Console|Network tab
Authentication
4
Can't log in - who can help?
Single Sign-On (SSO) not working
User Account has become locked
My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp
Admin Portal
1
Users being removed from Groups
Web Portal
6
QuickHelp videos don't play or they buffer
IE11 - I have video but no sound
Videos don't play in IE11 - could be an issue with your browser settings
IE11 - Blank QuickHelp Web Portal
QuickHelp Icons are not showing in IE11
See all 6 articles
Email/Communications
3
I am not receiving any emails from QuickHelp
Why haven't I received my "Reset Password" email?
Images in the QuickHelp emails aren't appearing
Ribbon Add-In
2
QuickHelp Ribbon Add-In not working as expected
The icons in the Ribbon Add-In take users to the QuickHelp Home Page