BrainStorm QuickHelp Support Center

FAQs 17

• Q: When should I contact my Client/Partner Success Manager?
• Q: What is BrainStorm's recommended format for custom content?
• Q: How can I delete custom content?
• Q: Is QuickHelp GDPR compliant?
• Q: Will our user information be safely stored?

See all 17 articles

QuickHelp Maintenance 9

• Reset your QuickHelp password
• Updating your SSO metadata
• Editing Custom Video Assets
• Deleting Groups
• Assigning Admin Roles to your end users

See all 9 articles

Did you know? 2

• Digital Security and QuickHelp Emails
• QuickHelp as a competition

Announcements 7

• October 2019 - changes to QuickHelp signing certificate for Single Sign-On
• May 2019 - Announcing the Weekly User Digest
• May 2019 - Microsoft Graph Authentication model updated
• December 2018 - changes to QuickHelp signing certificate for Single Sign-On
• November 2018 - temporary problem with outgoing QuickHelp emails

See all 7 articles

OneSheets 6

• Deploying the QuickHelp Web Portal
• Deploying QuickHelp using Single Sign-On (SSO)
• Deploying the Ribbon Add-In
• Deploying APIs for QuickHelp
• Single Sign-On Integration Questionnaire

See all 6 articles

Configuration Guides 4

• QuickHelp Single Sign-On (SSO) Configuration Guide
• Creating a CSV for upload
• QuickHelp Ribbon Add-In Configuration Guide
• Easy QuickHelp Integration Guide

Microsoft Graph 4

• Configuring QuickHelp and Microsoft Graph
• Q: How does QuickHelp Authenticate with Microsoft Graph?
• Understanding Graph Reports
• QuickHelp Graph Integration FAQs

APIs 7

• QuickHelp APIs - the Basics
• QuickHelp APIs - Getting Access
• QuickHelp API Endpoints
• Why Integrate QuickHelp and ServiceNow?
• QuickHelp/ServiceNow Search Integration

See all 7 articles

Custom Events 7

• Custom Events - Overview
• Custom Events – Access
• Custom Event – Create Event
• Custom Event - Create Session(s)
• Custom Event - Email Reminder

See all 7 articles

How To's 9

• Creating QuickHelp Accounts
• Creating Your Own Custom Content
• Dashboards – How do I see if my end users are receiving emails?
• Accessing the Admin Portal
• Creating and Assigning your own Badges

See all 9 articles

Basics 5

• How to enter a ticket via email
• QuickHelp Troubleshooting 101
• Fiddler Trace
• Clearing your cache
• Taking a screenshot of the Console|Network tab

Authentication 4

• Can't log in - who can help?
• Single Sign-On (SSO) not working
• User Account has become locked
• My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp

Admin Portal 1

• Users being removed from Groups

Web Portal 6

• QuickHelp videos don't play or they buffer
• IE11 - I have video but no sound
• Videos don't play in IE11 - could be an issue with your browser settings
• IE11 - Blank QuickHelp Web Portal
• QuickHelp Icons are not showing in IE11

See all 6 articles

Email/Communications 3

• I am not receiving any emails from QuickHelp
• Why haven't I received my "Reset Password" email?
• Images in the QuickHelp emails aren't appearing

Ribbon Add-In 2

• QuickHelp Ribbon Add-In not working as expected
• The icons in the Ribbon Add-In take users to the QuickHelp Home Page