QuickHelp™ Support Center

QuickHelp OneSheets 8

• Deploying the QuickHelp Portal
• Creating a CSV for upload
• Deploying QuickHelp using Single Sign-On (SSO)
• Deploying the Ribbon Add-In
• QuickHelp Communications

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QuickHelp Configuration Guides 7

• QuickHelp Single Sign On Configuration Guide
• QuickHelp Ribbon Add-In Configuration Guide
• Configuring QuickHelp and Microsoft Graph
• QuickHelp SharePoint Configuration Guide
• Certificates Expiring? Update your Single Sign-On (SSO) Metadata

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FAQ's 10

• Q: What is BrainStorm's recommended video format for custom content?
• Q: What is BrainStorm’s recommended audio format for custom content?
• Q: Will our user information be safely stored?
• Q: Is QuickHelp GDPR compliant?
• Q: How do I manage email changes in QuickHelp?

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What's New with QuickHelp 9

• May 2018 - BrainStorm Data Processing Addendum (DPA)
• January 2018 - QuickHelp's SAML AuthN Request signing certificate expired
• September 2017 - support ending for the QuickHelp Add-In (SharePoint)
• March 2017 - changes to QuickHelp signing certificate for Single Sign-On
• January 2017 - quickhelp.brainstorminc.com is being diabled

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Support Center Basics 1

• How to enter a ticket via email

QuickHelp Troubleshooting 101 5

• First things to check
• Fiddler Trace
• What is Videojs?
• Clearing your cache
• Taking a screenshot of the Console|Network tab

Video top solutions 1

• Videos don't play in IE11 - could be an issue with your browser settings

Video troubleshooting 2

• QuickHelp videos don't play or they buffer
• IE11 - I have video but no sound

Login top solutions 5

• Creating QuickHelp Accounts
• Reset your QuickHelp password
• User account has become locked
• SSO is no longer working - what happened?
• Domain Error When Accessing QuickHelp From the Web Portal or SharePoint

Login troubleshooting 3

• What is this login error?
• My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp
• What to do when "Your Single Sign-On profile can’t be verified"

Portal top solutions 3

• IE11 - Blank QuickHelp Web Portal
• Server Error in '/' Application - What happened to my QuickHelp link?
• Skill Paths aren't showing in the QuickHelp Portal

Ribbon top solutions 2

• Getting an error that says "exception reading manifest file...the manifest may not be valid or the file could not be opened."
• QuickHelp Ribbon add-in is disabled

Ribbon troubleshooting 2

• Is the ribbon up to date?
• I set up the Ribbon, but users are presented with a login screen

Communications top solutions 3

• I should be receiving emails, but haven't
• Why haven't I received my "Reset Password" email?
• Images in the QuickHelp emails aren't appearing

Web Part top solutions 2

• I have been in QuickHelp before, but I keep getting prompted to login?
• Getting an error that says "Unable to communicate with the web services."

Add-in top solutions 1

• Looks like your SharePoint domain doesn't match for your customer