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Solutions
Announcements
Current
3
June 2024: Updated list of Trusted Sites
November 2023 - Changes to QuickHelp Signing Certificate for Single Sign-On
Content Deprecation
Previous
0
Adoption Best Practices
Change communications
7
Executive Sponsor Communications
Manager/Supervisor Communications
Removing the "External Email" banner from QuickHelp emails
Why use Awareness Collateral?
Why use QuickTips?
See all 7 articles
Planning extras
3
Accessing the Resources Section
Accessing the Champions Toolkit
Remote Worker Playbook and Sample Policies
Have you tried...
1
QuickHelp as a competition
BluePrint basics
1
Why enable Microsoft Graph in QuickHelp
Knowledge Base
FAQs
16
Q: How do I find what's new in QuickHelp?
Q: How does BrainStorm prioritize content to create or update?
Q: What do the different Admin Roles really mean?
Q: How can I earn QuickHelp points?
Q: Is QuickHelp only available in English?
See all 16 articles
QuickHelp Maintenance
4
Reset Your QuickHelp Password
Assigning Admin Roles to your end users
QuickHelp Unique Identifier and Organizational Email Domains
Changing Your Personal QuickHelp Notifications
Remote Readiness Resources
0
Did you know?
0
Announcements
0
QuickHelp Configuration
Single Sign-On (SSO)
7
Deploying QuickHelp using Single Sign-On (SSO)
QuickHelp Single Sign-On (SSO) Configuration Guide
Single Sign-On (SSO) is no longer working
Single Sign-On Integration Questionnaire
Updating your SSO metadata
See all 7 articles
Microsoft Graph
4
Configuring QuickHelp and Microsoft Graph
Q: How does QuickHelp Authenticate with Microsoft Graph?
Understanding Graph Reports
QuickHelp Graph Integration FAQs
APIs
13
Deploying APIs for QuickHelp
QuickHelp APIs - the Basics
QuickHelp APIs - Getting Access
QuickHelp API Endpoints
Why Integrate QuickHelp and ServiceNow?
See all 13 articles
All About Groups
6
Types of QuickHelp Groups
Creating QuickHelp Groups - Groups
Creating QuickHelp Groups - System Groups
Adding Users to Groups
Deleting Groups
See all 6 articles
Customizing Content
20
Creating Your Own Custom Content
Q: What is BrainStorm's recommended format for custom content?
Assigning QuickHelp Content
Creating your own .VTT file
Managing your Custom Content
See all 20 articles
Custom Events
8
Custom Events - Overview
Custom Events – Access
Custom Event – Create Event
Custom Event - Create Session(s)
Custom Event - Email Reminder
See all 8 articles
How To's
12
Getting Started: Configuring QuickHelp
Custom Send Method
Creating QuickHelp User Accounts
Accessing the Admin Portal
Adding QuickHelp to the Office 365 App Launcher
See all 12 articles
Configuration Guides
3
Creating a CSV for upload
Configuring Custom SMTP
Easy QuickHelp Integration Guide
BrainStorm Threat Defense
16
Deploying Threat Defense
Whitelisting BrainStorm Threat Defense on Email Servers
Advanced Delivery Policies for Whitelisting Threat Defense Phishing Campaigns
Microsoft Windows Defender Domain Whitelisting
Create a Sending Profile
See all 16 articles
BrainStorm Teams App
11
Q: Does BrainStorm/QuickHelp have a Teams app in AppSource? What does it do?
Q: Can QuickHelp notifications be sent through Microsoft Teams instead of emails?
The BrainStorm Teams App Configuration Guide
Adding Permissions for the BrainStorm Teams App (Globally)
Script to Push the BrainStorm Microsoft Teams App
See all 11 articles
BrainStorm Migration
1
QuickHelp to BrainStorm Migration
Troubleshooting
Basics
6
How to enter a ticket via email
QuickHelp Troubleshooting 101
Fiddler Trace
Clearing your cache
Taking a screenshot of the Console|Network tab
See all 6 articles
Authentication
2
Can't log in - who can help?
User Account has become locked
Admin Portal
0
Web Portal
8
QuickHelp videos don't play or they buffer
IE11 - I have video but no sound
Videos don't play in IE11 - could be an issue with your browser settings
IE11 - Blank QuickHelp Web Portal
QuickHelp Icons are not showing in IE11
See all 8 articles
Communications Email/Teams
5
End users are not receiving any emails from QuickHelp
Why haven't I received my "Reset Password" email?
Images in the QuickHelp emails aren't appearing
End Users are Not Receiving Teams Communications from QuickHelp
DMARK / DKIM
Ribbon Add-In
0
MSP Partners Only
Child Accounts
4
Enabling Additional Content Packs for Child Accounts
Understanding Templates
How to Build an Inheritance Template
How to Create a Child Customer in QuickHelp
Partner FAQs
3
Q: What Admin Roles can a Partner have and what do they mean?
Q: Why should Admins transition from QuickHelp Sandbox to QuickHelp Production?
Q: How do I deactivate a Child Account in QuickHelp?
Multi-Tenant Campaigns
1
Setting Up a Multi-Tenant Phishing Campaign