QuickHelp™ Support Center

FAQs 15

• Q: When should I contact my Client Success Manager?
• Q: What is BrainStorm's recommended video format for custom content?
• Q: What is BrainStorm’s recommended audio format for custom content?
• Q: How can I delete custom content?
• Q: Is QuickHelp GDPR compliant?

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QuickHelp Maintenance 5

• Reset your QuickHelp password
• Updating your SSO metadata
• Editing Custom Video Assets
• Deleting Groups
• Assigning Admin Roles to your end users

Did you know? 2

• Digital Security and QuickHelp Emails
• QuickHelp as a competition

Announcements 5

• December 2018 - changes to QuickHelp signing certificate for Single Sign-On
• November 2018 - temporary problem with outgoing QuickHelp emails
• August 2018 - temporary problem with reporting
• May 2018 - BrainStorm Data Processing Addendum (DPA)
• January 2018 - QuickHelp's SAML AuthN Request signing certificate expired

OneSheets 5

• Deploying the QuickHelp Web Portal
• Deploying QuickHelp using Single Sign-On (SSO)
• Deploying the Ribbon Add-In
• Deploying APIs for QuickHelp
• Single Sign-On Integration Questionnaire

Configuration Guides 5

• QuickHelp Single Sign-On Configuration Guide
• Creating a CSV for upload
• Configuring QuickHelp and Microsoft Graph
• QuickHelp Ribbon Add-In Configuration Guide
• Easy QuickHelp Integration Guide

How To's 3

• Creating QuickHelp Accounts
• Uploading Custom Content
• Dashboards – How do I see if my end users are receiving emails?

APIs 3

• QuickHelp APIs - the Basics
• QuickHelp APIs - Getting Access
• QuickHelp API Endpoints

Basics 5

• How to enter a ticket via email
• QuickHelp Troubleshooting 101
• Fiddler Trace
• Clearing your cache
• Taking a screenshot of the Console|Network tab

Authentication 5

• Single Sign-On (SSO) is no longer working
• Single Sign-On (SSO) not working for certain users
• Can't log in - who can help?
• User Account has become locked
• My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp

Web Portal 5

• QuickHelp videos don't play or they buffer
• IE11 - I have video but no sound
• Videos don't play in IE11 - could be an issue with your browser settings
• IE11 - Blank QuickHelp Web Portal
• QuickHelp Icons are not showing in IE11

Email/Communications 3

• I am not receiving any emails from QuickHelp
• Why haven't I received my "Reset Password" email?
• Images in the QuickHelp emails aren't appearing

Ribbon Add-In 2

• QuickHelp Ribbon Add-In not working as expected
• The icons in the Ribbon Add-In take users to the QuickHelp Home Page

Archived Announcements 7

• September 2017 - support ending for the QuickHelp Add-In (SharePoint)
• March 2017 - changes to QuickHelp signing certificate for Single Sign-On
• January 2017 - quickhelp.brainstorminc.com is being diabled
• August 2016 - Removing Code-Based Sandbox Solutions in SharePoint Online
• April 2016 - QuickHelp communication change

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Deprecated Solutions 11

• Getting an error that says "exception reading manifest file...the manifest may not be valid or the file could not be opened."
• Looks like your SharePoint domain doesn't match for your customer
• Is the ribbon up to date?
• QuickHelp Ribbon add-in is disabled
• I set up the Ribbon, but users are presented with a login screen

See all 11 articles