QuickHelp Support Center

Current 3

• June 2024: Updated list of Trusted Sites
• November 2024-2025 - Changes to QuickHelp Signing Certificate for Single Sign-On
• Content Deprecation

Previous 0

Change communications 7

• Executive Sponsor Communications
• Manager/Supervisor Communications
• Removing the "External Email" banner from QuickHelp emails
• Why use Awareness Collateral?
• Why use QuickTips?

See all 7 articles

Planning extras 3

• Accessing the Resources Section
• Accessing the Champions Toolkit
• Remote Worker Playbook and Sample Policies

Have you tried... 1

• QuickHelp as a competition

BluePrint basics 1

• Why enable Microsoft Graph in QuickHelp

FAQs 16

• Q: How do I find what's new in QuickHelp?
• Q: How does BrainStorm prioritize content to create or update?
• Q: What do the different Admin Roles really mean?
• Q: How can I earn QuickHelp points?
• Q: Is QuickHelp only available in English?

See all 16 articles

QuickHelp Maintenance 4

• Reset Your QuickHelp Password
• Assigning Admin Roles to your end users
• QuickHelp Unique Identifier and Organizational Email Domains
• Changing Your Personal QuickHelp Notifications

Remote Readiness Resources 0

Did you know? 0

Announcements 0

Single Sign-On (SSO) 7

• Deploying QuickHelp using Single Sign-On (SSO)
• QuickHelp Single Sign-On (SSO) Configuration Guide
• Single Sign-On (SSO) is no longer working
• Single Sign-On Integration Questionnaire
• Updating your SSO metadata

See all 7 articles

Microsoft Graph 4

• Configuring QuickHelp and Microsoft Graph
• Q: How does QuickHelp Authenticate with Microsoft Graph?
• Understanding Graph Reports
• QuickHelp Graph Integration FAQs

APIs 13

• Deploying APIs for QuickHelp
• QuickHelp APIs - the Basics
• QuickHelp APIs - Getting Access
• QuickHelp API Endpoints
• Why Integrate QuickHelp and ServiceNow?

See all 13 articles

All About Groups 6

• Types of QuickHelp Groups
• Creating QuickHelp Groups - Groups
• Creating QuickHelp Groups - System Groups
• Adding Users to Groups
• Deleting Groups

See all 6 articles

Customizing Content 20

• Creating Your Own Custom Content
• Q: What is BrainStorm's recommended format for custom content?
• Assigning QuickHelp Content
• Creating your own .VTT file
• Managing your Custom Content

See all 20 articles

Custom Events 9

• Custom Events - Overview
• Custom Events – Access
• Custom Event – Create Event
• Custom Event - Create Session(s)
• Custom Event - Email Reminder

See all 9 articles

How To's 12

• Getting Started: Configuring QuickHelp
• Custom Send Method
• Creating QuickHelp User Accounts
• Accessing the Admin Portal
• Adding QuickHelp to the Office 365 App Launcher

See all 12 articles

Configuration Guides 3

• Creating a CSV for upload
• Configuring Custom SMTP
• Easy QuickHelp Integration Guide

BrainStorm Threat Defense 16

• Deploying Threat Defense
• Whitelisting BrainStorm Threat Defense on Email Servers
• Advanced Delivery Policies for Whitelisting Threat Defense Phishing Campaigns
• Microsoft Windows Defender Domain Whitelisting
• Create a Sending Profile

See all 16 articles

BrainStorm Teams App 11

• Q: Does BrainStorm/QuickHelp have a Teams app in AppSource? What does it do?
• Q: Can QuickHelp notifications be sent through Microsoft Teams instead of emails?
• The BrainStorm Teams App Configuration Guide
• Adding Permissions for the BrainStorm Teams App (Globally)
• Script to Push the BrainStorm Microsoft Teams App

See all 11 articles

BrainStorm Migration 1

• QuickHelp to BrainStorm Migration

Basics 6

• How to enter a ticket via email
• QuickHelp Troubleshooting 101
• Fiddler Trace
• Clearing your cache
• Taking a screenshot of the Console|Network tab

See all 6 articles

Authentication 2

• Can't log in - who can help?
• User Account has become locked

Admin Portal 0

Web Portal 8

• QuickHelp videos don't play or they buffer
• IE11 - I have video but no sound
• Videos don't play in IE11 - could be an issue with your browser settings
• IE11 - Blank QuickHelp Web Portal
• QuickHelp Icons are not showing in IE11

See all 8 articles

Communications Email/Teams 5

• End users are not receiving any emails from QuickHelp
• Why haven't I received my "Reset Password" email?
• Images in the QuickHelp emails aren't appearing
• End Users are Not Receiving Teams Communications from QuickHelp
• DMARK / DKIM

Ribbon Add-In 0

Child Accounts 4

• Enabling Additional Content Packs for Child Accounts
• Understanding Templates
• How to Build an Inheritance Template
• How to Create a Child Customer in QuickHelp

Partner FAQs 3

• Q: What Admin Roles can a Partner have and what do they mean?
• Q: Why should Admins transition from QuickHelp Sandbox to QuickHelp Production?
• Q: How do I deactivate a Child Account in QuickHelp?

Multi-Tenant Campaigns 1

• Setting Up a Multi-Tenant Phishing Campaign