QuickHelp™ Support Center
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Q: When should I contact my Client/Partner Success Manager?
Q: What is BrainStorm's recommended video format for custom content?
Q: What is BrainStorm’s recommended audio format for custom content?
Q: How can I delete custom content?
Q: Is QuickHelp GDPR compliant?
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Reset your QuickHelp password
Uploading Custom Content
Updating your SSO metadata
Editing Custom Video Assets
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Did you know?
Digital Security and QuickHelp Emails
QuickHelp as a competition
December 2018 - changes to QuickHelp signing certificate for Single Sign-On
November 2018 - temporary problem with outgoing QuickHelp emails
August 2018 - temporary problem with reporting
May 2018 - BrainStorm Data Processing Addendum (DPA)
January 2018 - QuickHelp's SAML AuthN Request signing certificate expired
Deploying the QuickHelp Web Portal
Deploying QuickHelp using Single Sign-On (SSO)
Deploying the Ribbon Add-In
Deploying APIs for QuickHelp
Single Sign-On Integration Questionnaire
QuickHelp Single Sign-On (SSO) Configuration Guide
Creating a CSV for upload
Configuring QuickHelp and Microsoft Graph
QuickHelp Ribbon Add-In Configuration Guide
Easy QuickHelp Integration Guide
Creating QuickHelp Accounts
Uploading Custom Content
Dashboards – How do I see if my end users are receiving emails?
Accessing the Admin Portal
Creating and Assigning your own Badges
QuickHelp APIs - the Basics
QuickHelp APIs - Getting Access
QuickHelp API Endpoints
How to enter a ticket via email
QuickHelp Troubleshooting 101
Clearing your cache
Taking a screenshot of the Console|Network tab
Single Sign-On (SSO) is no longer working
Single Sign-On (SSO) not working for certain users
Can't log in - who can help?
User Account has become locked
My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp
QuickHelp videos don't play or they buffer
IE11 - I have video but no sound
Videos don't play in IE11 - could be an issue with your browser settings
IE11 - Blank QuickHelp Web Portal
QuickHelp Icons are not showing in IE11
I am not receiving any emails from QuickHelp
Why haven't I received my "Reset Password" email?
Images in the QuickHelp emails aren't appearing
QuickHelp Ribbon Add-In not working as expected
The icons in the Ribbon Add-In take users to the QuickHelp Home Page
September 2017 - support ending for the QuickHelp Add-In (SharePoint)
March 2017 - changes to QuickHelp signing certificate for Single Sign-On
January 2017 - quickhelp.brainstorminc.com is being diabled
August 2016 - Removing Code-Based Sandbox Solutions in SharePoint Online
April 2016 - QuickHelp communication change
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Getting an error that says "exception reading manifest file...the manifest may not be valid or the file could not be opened."
Looks like your SharePoint domain doesn't match for your customer
Is the ribbon up to date?
QuickHelp Ribbon add-in is disabled
I set up the Ribbon, but users are presented with a login screen
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