BrainStorm QuickHelp Support Center

Current 1

• August 17, 2021 - Discontinuing Support of IE11

Previous 1

• November 2020 - changes to QuickHelp signing certificate for Single Sign-On

Change communications 5

• Executive Sponsor Communications
• Manager/Supervisor Communications
• Why use Awareness Collateral?
• Why use QuickTips?
• Why use the Weekly User Digest?

Planning extras 3

• Accessing the Resources Section
• Accessing the Champions Toolkit
• Remote Worker Playbook and Sample Policies

Have you tried... 1

• QuickHelp as a competition

FAQs 14

• Q: What's the difference between Office 2019 and Office O365
• Q: Is QuickHelp GDPR compliant?
• Q: How does GDPR work in QuickHelp?
• Q: Will our user information be safely stored?
• Q: How do I manage email changes in QuickHelp?

See all 14 articles

QuickHelp Maintenance 3

• Reset your QuickHelp password
• Assigning Admin Roles to your end users
• QuickHelp unique identifier and organizational email domains

Remote Readiness Resources 0

Did you know? 1

• Removing the "External" banner from QuickHelp emails

Announcements 0

Single Sign-On (SSO) 7

• Deploying QuickHelp using Single Sign-On (SSO)
• QuickHelp Single Sign-On (SSO) Configuration Guide
• Single Sign-On (SSO) is no longer working
• Single Sign-On Integration Questionnaire
• Updating your SSO metadata

See all 7 articles

Microsoft Graph 4

• Configuring QuickHelp and Microsoft Graph
• Q: How does QuickHelp Authenticate with Microsoft Graph?
• Understanding Graph Reports
• QuickHelp Graph Integration FAQs

APIs 10

• Deploying APIs for QuickHelp
• QuickHelp APIs - the Basics
• QuickHelp APIs - Getting Access
• QuickHelp API Endpoints
• Why Integrate QuickHelp and ServiceNow?

See all 10 articles

All About Groups 6

• Types of QuickHelp Groups
• Creating QuickHelp Groups - Groups
• Creating QuickHelp Groups - System Groups
• Adding Users to Groups
• Deleting Groups

See all 6 articles

Customizing Content 14

• Creating Your Own Custom Content
• Q: What is BrainStorm's recommended format for custom content?
• Assigning QuickHelp Content
• Creating your own .VTT file
• Managing your Custom Content

See all 14 articles

Custom Events 7

• Custom Events - Overview
• Custom Events – Access
• Custom Event – Create Event
• Custom Event - Create Session(s)
• Custom Event - Email Reminder

See all 7 articles

How To's 8

• Deploying the QuickHelp Web Portal
• Creating QuickHelp Accounts
• Accessing the Admin Portal
• Adding QuickHelp to the Office 365 App Launcher
• Using the Campaigns Tab

See all 8 articles

Configuration Guides 3

• Creating a CSV for upload
• Configuring Custom SMTP
• Easy QuickHelp Integration Guide

BrainStorm Threat Defense 10

• Deploying Threat Defense
• Whitelisting BrainStorm Threat Defense
• Create a Sending Profile
• Modify a Threat Defense Campaign
• Tracking Reported Emails

See all 10 articles

BrainStorm Teams App 8

• Q: Does BrainStorm/QuickHelp have a Teams app in AppSource? What does it do?
• Q: Can QuickHelp notifications be sent through Microsoft Teams instead of emails?
• The BrainStorm Teams App Configuration Guide
• Adding the BrainStorm Teams App (Globally)
• Adding the BrainStorm Teams App (End User)

See all 8 articles

Basics 6

• How to enter a ticket via email
• QuickHelp Troubleshooting 101
• Fiddler Trace
• Clearing your cache
• Taking a screenshot of the Console|Network tab

See all 6 articles

Authentication 2

• Can't log in - who can help?
• User Account has become locked

Admin Portal 0

Web Portal 7

• QuickHelp videos don't play or they buffer
• IE11 - I have video but no sound
• Videos don't play in IE11 - could be an issue with your browser settings
• IE11 - Blank QuickHelp Web Portal
• QuickHelp Icons are not showing in IE11

See all 7 articles

Email/Communications 3

• End users are not receiving any emails from QuickHelp
• Why haven't I received my "Reset Password" email?
• Images in the QuickHelp emails aren't appearing

Ribbon Add-In 0

Child Accounts 4

• How to Create a Child Customer in QuickHelp
• Enabling additional SKUs for Child Accounts
• Understanding Templates
• How to Build an Inheritance Template