QuickHelp™ Support Center
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New support ticket
Check ticket status
Deploying the QuickHelp Portal
Creating a CSV for upload
Deploying QuickHelp using Single Sign-On (SSO)
Deploying the Ribbon Add-In
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QuickHelp Configuration Guides
QuickHelp Single Sign On Configuration Guide
QuickHelp Ribbon Add-In Configuration Guide
Configuring QuickHelp and Microsoft Graph
QuickHelp SharePoint Configuration Guide
Certificates Expiring? Update your Single Sign-On (SSO) Metadata
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Q: What is BrainStorm's recommended video format for custom content?
Q: What is BrainStorm’s recommended audio format for custom content?
Q: Will our user information be safely stored?
Q: Is QuickHelp GDPR compliant?
Q: How do I manage email changes in QuickHelp?
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What's New with QuickHelp
May 2018 - BrainStorm Data Processing Addendum (DPA)
January 2018 - QuickHelp's SAML AuthN Request signing certificate expired
September 2017 - support ending for the QuickHelp Add-In (SharePoint)
March 2017 - changes to QuickHelp signing certificate for Single Sign-On
January 2017 - quickhelp.brainstorminc.com is being diabled
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Support Center Basics
How to enter a ticket via email
QuickHelp Troubleshooting 101
First things to check
What is Videojs?
Clearing your cache
Taking a screenshot of the Console|Network tab
Video top solutions
Videos don't play in IE11 - could be an issue with your browser settings
QuickHelp videos don't play or they buffer
IE11 - I have video but no sound
Login top solutions
Creating QuickHelp Accounts
Reset your QuickHelp password
User account has become locked
SSO is no longer working - what happened?
Domain Error When Accessing QuickHelp From the Web Portal or SharePoint
What is this login error?
My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp
What to do when "Your Single Sign-On profile can’t be verified"
QuickHelp Portal Help
Portal top solutions
IE11 - Blank QuickHelp Web Portal
Server Error in '/' Application - What happened to my QuickHelp link?
Skill Paths aren't showing in the QuickHelp Portal
Ribbon top solutions
Getting an error that says "exception reading manifest file...the manifest may not be valid or the file could not be opened."
QuickHelp Ribbon add-in is disabled
Is the ribbon up to date?
I set up the Ribbon, but users are presented with a login screen
QuickHelp Communications Help
Communications top solutions
I should be receiving emails, but haven't
Why haven't I received my "Reset Password" email?
Images in the QuickHelp emails aren't appearing
Web Part top solutions
I have been in QuickHelp before, but I keep getting prompted to login?
Getting an error that says "Unable to communicate with the web services."
Add-in top solutions
Looks like your SharePoint domain doesn't match for your customer