BrainStorm QuickHelp Support Center
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Q: When should I contact my Client/Partner Success Manager?
Q: What's the difference between Office 2019 and Office O365
Q: What is BrainStorm's recommended format for custom content?
Q: Is QuickHelp GDPR compliant?
Q: Will our user information be safely stored?
See all 18 articles
Reset your QuickHelp password
Updating your SSO metadata
Editing Custom Video Assets
Assigning Admin Roles to your end users
See all 9 articles
Remote Readiness Resources
Remote Worker Playbook and Sample Policies
Did you know?
Digital Security and QuickHelp Emails
QuickHelp as a competition
Removing the "External" banner from QuickHelp emails
May 2020 - Scheduled Maintenance
October 2019 - changes to QuickHelp signing certificate for Single Sign-On
May 2019 - Announcing the Weekly User Digest
May 2019 - Microsoft Graph Authentication model updated
Deploying the QuickHelp Web Portal
Deploying QuickHelp using Single Sign-On (SSO)
Deploying APIs for QuickHelp
Single Sign-On Integration Questionnaire
QuickHelp Single Sign-On (SSO) Configuration Guide
Creating a CSV for upload
Easy QuickHelp Integration Guide
Configuring QuickHelp and Microsoft Graph
Q: How does QuickHelp Authenticate with Microsoft Graph?
Understanding Graph Reports
QuickHelp Graph Integration FAQs
QuickHelp APIs - the Basics
QuickHelp APIs - Getting Access
QuickHelp API Endpoints
Why Integrate QuickHelp and ServiceNow?
QuickHelp/ServiceNow Search Integration
See all 7 articles
Custom Events - Overview
Custom Events – Access
Custom Event – Create Event
Custom Event - Create Session(s)
Custom Event - Email Reminder
See all 7 articles
Creating QuickHelp Accounts
Creating Your Own Custom Content
Dashboards – How do I see if my end users are receiving emails?
Accessing the Admin Portal
Creating and Assigning your own Badges
See all 10 articles
How to enter a ticket via email
QuickHelp Troubleshooting 101
Clearing your cache
Taking a screenshot of the Console|Network tab
Can't log in - who can help?
Single Sign-On (SSO) not working
User Account has become locked
My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp
Users being removed from Groups
QuickHelp videos don't play or they buffer
IE11 - I have video but no sound
Videos don't play in IE11 - could be an issue with your browser settings
IE11 - Blank QuickHelp Web Portal
QuickHelp Icons are not showing in IE11
See all 6 articles
I am not receiving any emails from QuickHelp
Why haven't I received my "Reset Password" email?
Images in the QuickHelp emails aren't appearing
QuickHelp Ribbon Add-In not working as expected
The icons in the Ribbon Add-In take users to the QuickHelp Home Page