BrainStorm QuickHelp Support Center
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Solutions
Knowledge Base
FAQs
14
Q: What's the difference between Office 2019 and Office O365
Q: Is QuickHelp GDPR compliant?
Q: How does GDPR work in QuickHelp?
Q: Will our user information be safely stored?
Q: How do I manage email changes in QuickHelp?
See all 14 articles
QuickHelp Maintenance
3
Reset your QuickHelp password
Assigning Admin Roles to your end users
QuickHelp unique identifier and organizational email domains
Remote Readiness Resources
1
Remote Worker Playbook and Sample Policies
Did you know?
3
Accessing the Champions Toolkit
QuickHelp as a competition
Removing the "External" banner from QuickHelp emails
Announcements
1
November 2020 - changes to QuickHelp signing certificate for Single Sign-On
QuickHelp Configuration
Single Sign-On (SSO)
7
Deploying QuickHelp using Single Sign-On (SSO)
QuickHelp Single Sign-On (SSO) Configuration Guide
Single Sign-On (SSO) is no longer working
Single Sign-On Integration Questionnaire
Updating your SSO metadata
See all 7 articles
Microsoft Graph
4
Configuring QuickHelp and Microsoft Graph
Q: How does QuickHelp Authenticate with Microsoft Graph?
Understanding Graph Reports
QuickHelp Graph Integration FAQs
APIs
10
Deploying APIs for QuickHelp
QuickHelp APIs - the Basics
QuickHelp APIs - Getting Access
QuickHelp API Endpoints
Why Integrate QuickHelp and ServiceNow?
See all 10 articles
All About Groups
6
Types of QuickHelp Groups
Creating QuickHelp Groups - Groups
Creating QuickHelp Groups - System Groups
Adding Users to Groups
Deleting Groups
See all 6 articles
Customizing Content
14
Creating Your Own Custom Content
Q: What is BrainStorm's recommended format for custom content?
Assigning QuickHelp Content
Creating your own .VTT file
Managing your Custom Content
See all 14 articles
Custom Events
7
Custom Events - Overview
Custom Events – Access
Custom Event – Create Event
Custom Event - Create Session(s)
Custom Event - Email Reminder
See all 7 articles
How To's
8
Deploying the QuickHelp Web Portal
Creating QuickHelp Accounts
Accessing the Admin Portal
Adding QuickHelp to the Office 365 App Launcher
Using the Campaigns Tab
See all 8 articles
Configuration Guides
3
Creating a CSV for upload
Configuring Custom SMTP
Easy QuickHelp Integration Guide
BrainStorm Threat Defense
9
Whitelisting BrainStorm Threat Defense
Create a Sending Profile
Modify a Threat Defense Campaign
Tracking Reported Emails
Create a Threat Defense Email Template
See all 9 articles
BrainStorm Teams App
4
Q: Does BrainStorm/QuickHelp have a Teams app in AppSource? What does it do?
Q: Can QuickHelp notifications be sent through Microsoft Teams instead of emails?
Adding the BrainStorm Teams App Globally
Deleting Previous Version of BrainStorm Microsoft Teams App
Troubleshooting
Basics
6
How to enter a ticket via email
QuickHelp Troubleshooting 101
Fiddler Trace
Clearing your cache
Taking a screenshot of the Console|Network tab
See all 6 articles
Authentication
2
Can't log in - who can help?
User Account has become locked
Admin Portal
0
Web Portal
7
QuickHelp videos don't play or they buffer
IE11 - I have video but no sound
Videos don't play in IE11 - could be an issue with your browser settings
IE11 - Blank QuickHelp Web Portal
QuickHelp Icons are not showing in IE11
See all 7 articles
Email/Communications
3
End users are not receiving any emails from QuickHelp
Why haven't I received my "Reset Password" email?
Images in the QuickHelp emails aren't appearing
Ribbon Add-In
0