Please contact your QuickHelp Client Success Manager (CSM) or QuickHelp Partner Success Manager (PSM) for information on how to administer QuickHelp to your end users.
| FOR PARTNERS |
| Contact Your PSM Regarding: |
| Questions pertaining to your customer accounts |
Contact Your CSM Regarding: |
| Users: |
| How to add or remove a license |
| How to add or remove a users |
| How to hide licensed or unlicensed users |
| How to import CSV file |
| How to use Microsoft Office Graph |
| Changing an Admin's phone number or email address |
| Content: |
| How to add or upload custom content |
| How to add categories |
| How to add, modify or delete Skill Paths |
| How to add or change a User Journey |
| How to change completion dates for User Journeys |
| Events: |
| Questions on registering for events |
| How to manage recurring events |
| Email: |
| How to manage the communications tab |
| How to manage email flow |
| Dashboards: |
| How to use Dashboards to export required data |
| Activity |
| Top Searches |
| Assignments |
| Popularity |
| User Engagement |
| Top Users |
| Assessments |
| Etc. |
| Closed Captioning: |
| Questions on turning CC on |
| How to change End Users Language in Settings |
| |
| Domains: |
| Adding, changing or deleting specific domains |
| |
| QuickHelp Subscription: |
| Signing the Subscription Agreement |
| Renewing your QuickHelp Contract |
| |
| Logo: |
| Making a change to company logo |
| Adding a company logo |
| General Suggestion or Questions |