FAQs

Frequently Asked Questions

Q: When should I contact my Client Success Manager?
Please contact your BrainStorm Client Success Manager (CSM) for information on how to administer QuickHelp to your end users.  Contact Your CSM Regar...
Mon, Oct 22, 2018 at 3:01 PM
Q: What is BrainStorm's recommended video format for custom content?
A great feature of QuickHelp is the ability for your organization to upload custom videos. This allows you to benefit from features like assignments,...
Mon, Oct 22, 2018 at 2:55 PM
Q: What is BrainStorm’s recommended audio format for custom content?
A great feature of QuickHelp is the ability for your organization to upload custom content. This allows you to benefit from features like assignments, asses...
Mon, Oct 22, 2018 at 2:55 PM
Q: How can I delete custom content?
It is BrainStorm's best practice to keep all content created in QuickHelp, unpublishing the content rather than removing them. This allows organization...
Mon, Oct 22, 2018 at 2:57 PM
Q: Is QuickHelp GDPR compliant?
Short answer is 'yes'. More detailed answer: QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. Privacy by Design P...
Mon, Oct 22, 2018 at 2:56 PM
Q: Will our user information be safely stored?
User data (i.e. First Name, Last Name, email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links for ...
Mon, Oct 22, 2018 at 2:56 PM
Q: How do I manage email changes in QuickHelp?
We are happy to help with this. We ask that you please, enter a Support Ticket. NOTE: It is vital that we change all email addresses in conjunction with...
Mon, Oct 22, 2018 at 2:57 PM
Q: How can I delete user accounts?
It is BrainStorm's best practice to keep all users in QuickHelp, removing the license from users who should no longer have access to QuickHelp rather t...
Wed, Oct 24, 2018 at 8:08 AM
Q: What is Bypass SSO and what does it really mean?
Enabling Single Sign-On (SSO) authentication for your organization allows for secure authentication against your current identity database. When you enable ...
Mon, Oct 22, 2018 at 2:58 PM
Q: What do the different Admin Roles really mean?
Different Admin Roles provide different access points to the Admin Portal. Below you will find a descriptions of each role and the different Admin Portal ta...
Mon, Oct 29, 2018 at 2:43 PM