FAQs

Frequently Asked Questions

Q: When should I contact my Client/Partner Success Manager?
Please contact your BrainStorm Client Success Manager (CSM) or BrainStorm Partner Success Manager (PSM) for information on how to administer QuickHelp to yo...
Mon, Jul 29, 2019 at 10:52 AM
Q: What is BrainStorm's recommended video format for custom content?
A great feature of QuickHelp is the ability for your organization to upload custom videos. This allows you to benefit from features like assignments,...
Mon, Sep 9, 2019 at 8:59 AM
Q: What is BrainStorm’s recommended audio format for custom content?
A great feature of QuickHelp is the ability for your organization to upload custom content. This allows you to benefit from features like assignments, asses...
Mon, Oct 22, 2018 at 2:55 PM
Q: How can I delete custom content?
It is BrainStorm's practice to keep all content created in QuickHelp, unpublishing the content rather than removing them. This allows organizations to ...
Mon, Jul 29, 2019 at 10:37 AM
Q: Is QuickHelp GDPR compliant?
Short answer is 'yes'. More detailed answer: QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. Privacy by Design P...
Mon, Oct 22, 2018 at 2:56 PM
Q: Will our user information be safely stored?
User data (i.e. First Name, Last Name, Email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links for ...
Mon, Jul 29, 2019 at 10:57 AM
Q: How do I manage email changes in QuickHelp?
We are happy to help with this. We ask that you please, enter a Support Ticket. NOTE: It is vital that we change all email addresses in conjunction with...
Mon, Oct 22, 2018 at 2:57 PM
Q: How can I delete user accounts?
It is BrainStorm's practice to keep all users in QuickHelp, removing the license from users who should no longer have access to QuickHelp rather than r...
Mon, Jul 29, 2019 at 10:47 AM
Q: What are the different ways to provision a QuickHelp account?
There are several different ways to provision a QuickHelp account. Information on the "how to" of each different method can be found here. Bu...
Thu, Apr 25, 2019 at 8:48 AM
Q: What is Bypass SSO and what does it really mean?
Enabling Single Sign-On (SSO) authentication for your organization allows for secure authentication against your current identity database. When you enable ...
Fri, Feb 22, 2019 at 9:36 AM