FAQs

Frequently Asked Questions

Q: How does QuickHelp Authenticate with Microsoft Graph?
QuickHelp can access two types of data from Microsoft Graph. One used for Provisioning, and one for Data Reporting. The authentication process is the same f...
Tue, Mar 5, 2019 at 5:01 PM
Q: When should I contact my Client/Partner Success Manager?
Please contact your BrainStorm Client Success Manager (CSM) or BrainStorm Partner Success Manager (PSM) for information on how to administer QuickHelp to yo...
Fri, Feb 22, 2019 at 10:51 AM
Q: What is BrainStorm's recommended video format for custom content?
A great feature of QuickHelp is the ability for your organization to upload custom videos. This allows you to benefit from features like assignments,...
Mon, Oct 22, 2018 at 2:55 PM
Q: What is BrainStorm’s recommended audio format for custom content?
A great feature of QuickHelp is the ability for your organization to upload custom content. This allows you to benefit from features like assignments, asses...
Mon, Oct 22, 2018 at 2:55 PM
Q: How can I delete custom content?
It is BrainStorm's best practice to keep all content created in QuickHelp, unpublishing the content rather than removing them. This allows organization...
Mon, Mar 4, 2019 at 7:35 AM
Q: Is QuickHelp GDPR compliant?
Short answer is 'yes'. More detailed answer: QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. Privacy by Design P...
Mon, Oct 22, 2018 at 2:56 PM
Q: Will our user information be safely stored?
User data (i.e. First Name, Last Name, email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links for ...
Mon, Oct 22, 2018 at 2:56 PM
Q: How do I manage email changes in QuickHelp?
We are happy to help with this. We ask that you please, enter a Support Ticket. NOTE: It is vital that we change all email addresses in conjunction with...
Mon, Oct 22, 2018 at 2:57 PM
Q: How can I delete user accounts?
It is BrainStorm's best practice to keep all users in QuickHelp, removing the license from users who should no longer have access to QuickHelp rather t...
Wed, Mar 6, 2019 at 12:03 PM
Q: What is Bypass SSO and what does it really mean?
Enabling Single Sign-On (SSO) authentication for your organization allows for secure authentication against your current identity database. When you enable ...
Fri, Feb 22, 2019 at 9:36 AM