FAQs


FAQs

Frequently Asked Questions

Q: When should I contact my Client/Partner Success Manager?
Please contact your BrainStorm Client Success Manager (CSM) or BrainStorm Partner Success Manager (PSM) for information on how to administer QuickHelp to yo...
Thu, Mar 5, 2020 at 11:27 AM
Q: What's the difference between Office 2019 and Office O365
For the past decade or so, Microsoft has released updated software every three years. Office 2019 is a one-time purchase of the basic Office Suite ...
Tue, Mar 17, 2020 at 2:27 PM
Q: What is BrainStorm's recommended format for custom content?
A great feature of QuickHelp is the ability for your organization to upload custom content. This allows you to benefit from features like assignments...
Wed, Sep 18, 2019 at 4:31 PM
Q: Is QuickHelp GDPR compliant?
Short answer is 'yes'. More detailed answer: QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. Privacy by Design P...
Mon, Oct 22, 2018 at 2:56 PM
Q: Will our user information be safely stored?
User data (i.e. First Name, Last Name, Email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links for ...
Mon, Jul 29, 2019 at 10:57 AM
Q: How do I manage email changes in QuickHelp?
We are happy to help with this. We ask that you please, enter a Support Ticket. NOTE: It is vital that we change all email addresses in conjunction with...
Thu, Mar 5, 2020 at 8:41 AM
Q: What are the different ways to provision a QuickHelp account?
There are several different ways to provision a QuickHelp account. Information on the "how to" of each different method can be found here. Bu...
Thu, Apr 25, 2019 at 8:48 AM
Q: How can I delete custom content?
It is BrainStorm's practice to keep all content created in QuickHelp, unpublishing the content rather than removing them. This allows organizations to ...
Mon, Jul 29, 2019 at 10:37 AM
Q: What is the correct size for my company logo
QuickHelp provides your organization with a co-branded web portal (https://quickhelp.com/<unique_URL>), using your organization's logo (to a...
Wed, Feb 12, 2020 at 4:07 PM
Q: What is Bypass SSO and what does it really mean?
Enabling Single Sign-On (SSO) authentication for your organization allows for secure authentication against your current identity database. When you enable ...
Fri, Feb 22, 2019 at 9:36 AM