FAQs


FAQs

Frequently Asked Questions

Q: What's the difference between Office 2019 and Office O365
For the past decade or so, Microsoft has released updated software every three years. Office 2019 is a one-time purchase of the basic Office Suite ...
Tue, Mar 17, 2020 at 2:27 PM
Q: What is BrainStorm's recommended format for custom content?
A great feature of QuickHelp is the ability for your organization to upload custom content. This allows you to benefit from features like assignments...
Mon, Apr 13, 2020 at 3:08 PM
Q: Is QuickHelp GDPR compliant?
Short answer is 'yes'. More detailed answer: QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. Privacy by Design P...
Mon, Oct 22, 2018 at 2:56 PM
Q: How does GDPR work in QuickHelp?
QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. But what does this actually mean to you and your users?  Privacy by Design  P...
Wed, Jul 1, 2020 at 5:01 PM
Q: Will our user information be safely stored?
User data (i.e. First Name, Last Name, Email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links for ...
Mon, Apr 13, 2020 at 3:12 PM
Q: How do I manage email changes in QuickHelp?
We are happy to help with this. We ask that you please, enter a Support Ticket. NOTE: It is vital that we change all email addresses in conjunction with...
Thu, Mar 5, 2020 at 8:41 AM
Q: How can I delete user accounts?
It is BrainStorm's practice to keep all users in QuickHelp, removing the license from users who should no longer have access to QuickHelp rather than r...
Fri, Apr 17, 2020 at 4:16 PM
Q: When should I contact my Client/Partner Success Manager?
Please contact your BrainStorm Client Success Manager (CSM) or BrainStorm Partner Success Manager (PSM) for information on how to administer QuickHelp to yo...
Thu, Mar 5, 2020 at 11:27 AM
Q: What are the different ways to provision a QuickHelp account?
There are several different ways to provision a QuickHelp account. Information on the "how to" of each different method can be found here. Bu...
Thu, Apr 25, 2019 at 8:48 AM
Q: How can I delete custom content?
It is BrainStorm's practice to keep all content created in QuickHelp, unpublishing the content rather than removing them. This allows organizations to ...
Mon, Jul 29, 2019 at 10:37 AM