It is BrainStorm's best practice to keep all users in QuickHelp, disabling users who should no longer have access to QuickHelp rather than removing them. This allows organizations to retain the usage data associated with each user. However, if a user was created erroneously, or incorrectly, please, enter a Support Ticket. Include the email and name of the user(s) that are to be removed. Please allow up to 2 business days for this to be completed.