We are happy to help with this. We ask that you please, enter a Support Ticket.


NOTE: It is vital that we change all email addresses in conjunction with the email change on your side. If you use Single Sign-On and a user logs in with a new email address, a new account will be created for that user. Likewise, if you use Microsoft Graph (Office Graph) and the sync occurs with the new email address, a new account will be created for that user. Merging user data is not possible.


Single User


msmith@domain.com is changing to matt.smith@domain.com


If an individual email is being changed, for any reason, please include the following information in the Support Ticket:

  • Existing name and email
    • e.g. Matt Smith, msmith@company.com
  • New name and/or email
    • e.g. Matt Smith, matt.smith@company.com
  • Due date
    • Please provide at least 3 business days’ notice for this to be completed


Multiple|All Users


msmith@domain.com is changing to msmith@newdomain.com


If the domain is changing for your users, but the local part of the email remains the same, please include the following information in the Support Ticket:

  • The old/legacy domain
    • e.g. @domain.com
  • The new domain
    • e.g. @newdomain.com
  • Due date
    • Please provide at least 3 business days’ notice for this to be completed


Multiple|All Users


msmith@domain.com is changing to matt.smith@domain.com

OR

msmith@domain.com is changing to matt.smith@newdomain.com


If the domain and the local part of the email are changing, please include the following information in the Support Ticket:

  • A list of all existing QuickHelp users mapped to what the new user will be
    • Existing EmailNew Email
      msmith@domain.com
      matt.smith@newdomain.com
      apond@domain.com
      amy.pond@newdomain.com
      etc.

  • Due Date
    • Please provide at least 5 business days’ notice for this to be completed