We are happy to help with this. We ask that you enter a Support Ticket to make email changes in QuickHelp.
NOTE: It is vital that we change all email addresses in conjunction with the email change on your side. If you use Single Sign-On and a user logs in with a new email address, a new account will be created for that user. Likewise, if you use Microsoft Graph (Office Graph) and the sync occurs with the new email address, a new account will be created for that user. Merging user data is not possible.
Single User
msmith@domain.com is changing to matt.smith@domain.com
If an individual email is being changed, for any reason, please include the following information in the Support Ticket:
- Existing name and email
- e.g. Matt Smith, msmith@company.com
- New name and/or email
- e.g. Matt Smith, matt.smith@company.com
- Due date
- Please provide at least 3 business days’ notice for this to be completed
Multiple | All Users
msmith@domain.com is changing to msmith@newdomain.com
If the domain is changing for your users, but the local part of the email remains the same, please include the following information in the Support Ticket:
- The old/legacy domain
- e.g. @domain.com
- The new domain
- e.g. @newdomain.com
- Due date
- Please provide at least 3 business days’ notice for this to be completed
Multiple | All Users
msmith@domain.com is changing to matt.smith@domain.com
OR
msmith@domain.com is changing to matt.smith@newdomain.com
If the domain and the local part of the email are changing, please include the following information in the Support Ticket:
- A list of all existing QuickHelp users mapped to what the new user will be, see example:
Existing Email New Email msmith@domain.com matt.smith@newdomain.com apond@domain.com amy.pond@newdomain.com etc. - Due Date
- Please provide at least 5 business days’ notice for this to be completed