QuickHelp accounts can be created in one of five ways:


1 - Microsoft Graph

Microsoft Graph is an Office 365 API provided by Microsoft that can be leveraged with QuickHelp to provision user accounts and licenses that sync with your Office 365 tenant. Click here for more information. This provisioning method can be used in conjunction with Single Sign-On for authentication.


2 - Batch Import

Multiple users can be imported by using a CSV import - click here for more information. 


3 - Just-in-time Provisioning

If your organization has configured Single Sign-On (SSO) for QuickHelp authentication, new accounts will be created automatically the first time the user access QuickHelp. If users are seeing a QuickHelp login screen (see below), they are not accessing the correct organizational URL (https://quickhelp.com/<customURL>).



4 - Admin Created Account

Your QuickHelp Admins (with User Admin access) can create individual accounts from within the Admin Portal.

  1. Go to the Admin Portal
  2. Click New > User > Individual User
  3. Fill out required information 
  4. If you use Single Sign-On for authentication, you are done - click the Complete checkmark at the bottom right
  5. If you do not use Single Sign-On for authentication, you're almost there - click the Continue arrow at the bottom right
  6. You can either set a password for the user, or choose to have an email sent to the user with a link to set a password (see below) - the link expires after 48 hours
  7. Now click the Complete checkmark at the bottom right


5 - Self-provisioned QuickHelp accounts

  1. Go to https://quickhelp.com/<customURL>
  2. Click Create Account
  3. Fill out required information 
  4. Click Create
  5. User will get an email with a link to confirm their account - link expires after 48 hours


SSO Customers
If your organization has configured Single Sign-On, you will not be able to create user accounts with self-provisioned accounts. Accounts must be created via CSV import or just-in-time provisioning.