BrainStorm QuickHelp Support Center

Single Sign-On (SSO) 7

• Deploying QuickHelp using Single Sign-On (SSO)
• QuickHelp Single Sign-On (SSO) Configuration Guide
• Single Sign-On (SSO) is no longer working
• Single Sign-On Integration Questionnaire
• Updating your SSO metadata

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Microsoft Graph 4

• Configuring QuickHelp and Microsoft Graph
• Q: How does QuickHelp Authenticate with Microsoft Graph?
• Understanding Graph Reports
• QuickHelp Graph Integration FAQs

APIs 10

• Deploying APIs for QuickHelp
• QuickHelp APIs - the Basics
• QuickHelp APIs - Getting Access
• QuickHelp API Endpoints
• Why Integrate QuickHelp and ServiceNow?

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All About Groups 6

• Types of QuickHelp Groups
• Creating QuickHelp Groups - Groups
• Creating QuickHelp Groups - System Groups
• Adding Users to Groups
• Deleting Groups

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Customizing Content 14

• Creating Your Own Custom Content
• Q: What is BrainStorm's recommended format for custom content?
• Assigning QuickHelp Content
• Creating your own .VTT file
• Managing your Custom Content

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Custom Events 7

• Custom Events - Overview
• Custom Events – Access
• Custom Event – Create Event
• Custom Event - Create Session(s)
• Custom Event - Email Reminder

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How To's 8

• Deploying the QuickHelp Web Portal
• Creating QuickHelp Accounts
• Accessing the Admin Portal
• Adding QuickHelp to the Office 365 App Launcher
• Using the Campaigns Tab

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Configuration Guides 3

• Creating a CSV for upload
• Configuring Custom SMTP
• Easy QuickHelp Integration Guide

BrainStorm Threat Defense 10

• Deploying Threat Defense
• Whitelisting BrainStorm Threat Defense
• Create a Sending Profile
• Modify a Threat Defense Campaign
• Tracking Reported Emails

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BrainStorm Teams App 8

• Q: Does BrainStorm/QuickHelp have a Teams app in AppSource? What does it do?
• Q: Can QuickHelp notifications be sent through Microsoft Teams instead of emails?
• The BrainStorm Teams App Configuration Guide
• Adding the BrainStorm Teams App (Globally)
• Adding the BrainStorm Teams App (End User)

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