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Frequently Asked Questions

Q: How do I manage email changes in QuickHelp?
We are happy to help with this. We ask that you enter a Support Ticket to make email changes in QuickHelp. NOTE: It is vital that we change all email ad...
Thu, Oct 7, 2021 at 10:13 AM
Q: How does GDPR work in QuickHelp?
QuickHelp has been GDPR compliant since the May 25th, 2018 deadline. But what does this actually mean to you and your users?  Privacy by Design  P...
Fri, Dec 10, 2021 at 1:40 PM
Q: How is QuickHelp content streamed?
BrainStorm uses the Azure Content Delivery Network (CDN) to: Improve page load speeds Reduce bandwidth consumption during video streaming Secure our ...
Mon, Apr 13, 2020 at 3:23 PM
Q: What is the correct size for my company logo
QuickHelp provides your organization with a co-branded web portal (https://quickhelp.com/<unique_URL>), using your organization's logo (to ad...
Mon, Oct 17, 2022 at 1:46 PM
Q: What's the difference between Office 2019 and Office O365
For the past decade or so, Microsoft has released updated software every three years. Office 2019 is a one-time purchase of the basic Office Suite ...
Mon, Oct 17, 2022 at 1:47 PM
Q: What if I am viewing QuickHelp content while on a really slow network?
To improve your viewing experience, change the Playback Quality settings. Here's how: In QuickHelp, start to play any video Click on Settings ic...
Wed, Oct 2, 2019 at 4:18 PM