FAQs


FAQs

Frequently Asked Questions

Q: What is the correct size for my company logo
QuickHelp provides your organization with a co-branded web portal (https://quickhelp.com/<unique_URL>), using your organization's logo (to a...
Wed, Feb 12, 2020 at 4:07 PM
Q: What is Bypass SSO and what does it really mean?
Enabling Single Sign-On (SSO) authentication for your organization allows for secure authentication against your current identity database. When you enable ...
Fri, Feb 22, 2019 at 9:36 AM
Q: What do the different Admin Roles really mean?
Different Admin Roles provide different access points to the Admin Portal. Below you will find a descriptions of each role and the different Admin Portal ta...
Mon, Oct 26, 2020 at 9:45 AM
Q: What QuickHelp-generated badges are available?
End users can earn QuickHelp badges after completing specific tasks: Skill Paths, Courses, Events, etc. While customer Admins can control many of the badges...
Mon, Oct 22, 2018 at 2:59 PM
Q: How can I earn QuickHelp points?
End users can earn QuickHelp points after completing specific tasks: View/complete an asset (1 point) Answer a graded question correctly (1 point per ...
Mon, Oct 22, 2018 at 2:59 PM
Q: Is QuickHelp only available in English?
The QuickHelp portal itself is only available in English. However, end users can use the in-browser translation feature to translate the page into the defau...
Tue, Apr 14, 2020 at 2:53 PM
Q: How is QuickHelp content streamed?
BrainStorm uses the Azure Content Delivery Network (CDN) to: Improve page load speeds Reduce bandwidth consumption during video streaming Secure our ...
Mon, Apr 13, 2020 at 3:23 PM
Q: Which IdP do you recommend?
QuickHelp is compatible with potentially any Identity Provider that can support WS-Federation or SAML 2.0 standards. Examples of Identity Providers Quic...
Mon, Oct 22, 2018 at 3:02 PM
Q: What if I am viewing QuickHelp content while on a really slow network?
To improve your viewing experience, change the Playback Quality settings. Here's how: In QuickHelp, start to play any video Click on Settings i...
Wed, Oct 2, 2019 at 4:18 PM
Q: Does BrainStorm/QuickHelp have a Teams app in AppSource? What does it do?
Yes. A QuickHelp integration with Teams was published in AppSource in April, 2020, and is one of two integrations available. The AppSource app...
Mon, Aug 10, 2020 at 2:18 PM