Web Portal

Troubleshooting the QuickHelp end-user portal

QuickHelp videos don't play or they buffer
Problem QuickHelp videos don't play, or you experience excessive buffering. Solution The main questions are: Did this just start happeni...
Thu, May 16, 2019 at 8:36 AM
IE11 - I have video but no sound
If users are able to watch a video, but there is no sound, it’s important to determine whether the problem is specific to QuickHelp, or is a more widespread...
Mon, Oct 22, 2018 at 3:08 PM
Videos don't play in IE11 - could be an issue with your browser settings
One or more of your users are unable to view QuickHelp videos in IE11? It could be a browser setting that is causing the problem. The first step would b...
Mon, Oct 22, 2018 at 3:08 PM
IE11 - Blank QuickHelp Web Portal
When I log into QuickHelp in IE11, all I see is a blank (or mostly-blank) screen Before creating a ticket, please check the following items: Is your brow...
Mon, Oct 22, 2018 at 3:12 PM
QuickHelp Icons are not showing in IE11
QuickHelp utilized icons in several different locations to indicate a users calendar, tasks, notifications, among others. These "icons" a...
Mon, Oct 22, 2018 at 3:14 PM
Skill Paths are not being marked as complete
QuickHelp allows admins to assign content via Skill Paths in a User Journeys. In addition, admins can view their end users’ progress in the Admin Porta...
Tue, Oct 15, 2019 at 10:57 AM