Web Portal


Web Portal

Troubleshooting the QuickHelp end-user portal

QuickHelp videos don't play or they buffer
Problem QuickHelp videos don't play, or you experience excessive buffering. Solution The main questions are: Did this just start happeni...
Thu, May 16, 2019 at 8:36 AM
IE11 - I have video but no sound
NOTE:  As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be abl...
Mon, Oct 17, 2022 at 2:33 PM
Videos don't play in IE11 - could be an issue with your browser settings
NOTE:  As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be able t...
Mon, Oct 17, 2022 at 2:33 PM
IE11 - Blank QuickHelp Web Portal
NOTE:  As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be abl...
Mon, Oct 17, 2022 at 2:34 PM
QuickHelp Icons are not showing in IE11
NOTE:  As of August 17, 2021 QuickHelp no longer supports the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be abl...
Mon, Oct 17, 2022 at 2:34 PM
Skill Paths are not being marked as complete
QuickHelp allows admins to assign content via Skill Paths in a User Journeys. In addition, admins can view their end users’ progress in the Admin Porta...
Tue, Jul 28, 2020 at 11:42 AM
Event Troubleshooting
There are many benefits that come with leveraging QuickHelp Events. Events can complement QuickHelp assets (that can be assigned) Each event is l...
Wed, Dec 16, 2020 at 7:24 AM