Web Portal

Troubleshooting the QuickHelp end-user portal

QuickHelp videos don't play or they buffer
Problem QuickHelp videos don't play, or you experience excessive buffering. Solution Below are questions to answer when addressing video p...
Mon, Oct 22, 2018 at 3:08 PM
IE11 - I have video but no sound
If users are able to watch a video, but there is no sound, it’s important to determine whether the problem is specific to QuickHelp, or is a more widespread...
Mon, Oct 22, 2018 at 3:08 PM
Videos don't play in IE11 - could be an issue with your browser settings
One or more of your users are unable to view QuickHelp videos in IE11? It could be a browser setting that is causing the problem. The first step would b...
Mon, Oct 22, 2018 at 3:08 PM
IE11 - Blank QuickHelp Web Portal
When I log into QuickHelp in IE11, all I see is a blank (or mostly-blank) screen Before creating a ticket, please check the following items: Is your brow...
Mon, Oct 22, 2018 at 3:12 PM
QuickHelp Icons are not showing in IE11
QuickHelp utilized icons in several different locations to indicate a users calendar, tasks, notifications, among others. These "icons" a...
Mon, Oct 22, 2018 at 3:14 PM