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QuickHelp Troubleshooting 101
Clearing your cache
Taking a screenshot of the Console|Network tab
Can't log in - who can help?
Single Sign-On (SSO) not working
User Account has become locked
My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp
Users being removed from Groups
QuickHelp videos don't play or they buffer
IE11 - I have video but no sound
Videos don't play in IE11 - could be an issue with your browser settings
IE11 - Blank QuickHelp Web Portal
QuickHelp Icons are not showing in IE11
I am not receiving any emails from QuickHelp
Why haven't I received my "Reset Password" email?
Images in the QuickHelp emails aren't appearing
QuickHelp Ribbon Add-In not working as expected
The icons in the Ribbon Add-In take users to the QuickHelp Home Page