NOTE: Starting August 17, 2021 BrainStorm QuickHelp will no longer support the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be able to access QuickHelp, starting on August 17, 2021 we will no longer be testing nor resolving issues that may have to do with the IE11 browser.


When I log into QuickHelp in IE11, all I see is a blank (or mostly-blank) screen


Before creating a ticket, please check the following items:

  1. Is your browser in compatibility mode? If it is, turn compatibility mode off for quickhelp.com.
  2. Open Developer Tools (F12) and verify that your Document mode, Browser mode, and (if available) User agent string are also set to an approved IE version

  3. Users can also test HTML5 compatibility by visiting http://www.videojs.com/. If this site is blank where the video should be (see image below), there is a very good chance some browser or system setting is blocking HTML5 video playback.


If none of these suggestions help, please enter a ticket here.