NOTE: Starting August 17, 2021 BrainStorm QuickHelp will no longer support the Internet Explorer 11 (IE11) browser. While users who currently use IE11 will still be able to access QuickHelp, starting on August 17, 2021 we will no longer be testing nor resolving issues that may have to do with the IE11 browser.

QuickHelp utilized icons in several different locations to indicate a users calendar, tasks, notifications, among others.

These "icons" are actually fonts, so if they aren't displaying correctly (see below), it could be that your IE browser settings aren't configured to download fonts.

To change this setting, go to Internet Options > Security > Internet | Local Intranet | or Trusted Sites > Custom Level 

Find Downloads > Font Download

Enable, and OK through all dialog windows. This may require you reboot your browser.