How To's


How To's

Getting Started: Configuring QuickHelp
Welcome to QuickHelp! This guide will provide you with the information you need to get started. System Requirements Supported OS: Windows OD and Mac...
Fri, Feb 16, 2024 at 3:24 PM
Custom Send Method
Custom Send Method allows you to send QuickHelp communications using SMTP (Basic) or Direct Send.  What is SMTP? Simple Mail Transfer Protocol or...
Wed, Oct 11, 2023 at 9:52 AM
Creating QuickHelp User Accounts
QuickHelp accounts can be created in one of five ways: 1 - Microsoft Graph Microsoft Graph is an Office 365 API provided by Microsoft that can be leve...
Wed, Aug 9, 2023 at 11:00 AM
Accessing the Admin Portal
Did you know that if you are a QuickHelp Admin you can access the QuickHelp Admin Portal right from QuickHelp? It’s true. Here’s how: Log in to QuickHe...
Thu, Nov 5, 2020 at 9:40 AM
Adding QuickHelp to the Office 365 App Launcher
Adding a QuickHelp custom tile to your organization’s app launcher provides your users with another point of access, which can help drive QuickHelp eng...
Fri, Apr 26, 2019 at 9:56 AM
Adding QuickHelp as a Desktop Shortcut (Progressive Web App)
Although QuickHelp isn’t available as a desktop application, users can add it to their desktops as a progressive web app (PWA). In this article, we’ll go ov...
Tue, Sep 7, 2021 at 11:24 AM
Using the Campaigns Tab
Using the QuickHelp Campaigns Tab to create email or Microsoft Team notification campaigns is a great way to encourage, inform and engage your end user...
Wed, Aug 23, 2023 at 9:28 AM
Dashboards – How do I see if my end users are receiving emails?
Email are a great way to get your End Users engaged in QuickHelp and seeing the results of these emails is vital to refining your approach to QuickHelp. ...
Wed, Oct 26, 2022 at 8:51 AM
Deploying the Ribbon Add-In
Please note that QuickHelp no longer supports new installations of the Ribbon Add-In. Did you know that you can add QuickHelp to the ribbon of the ...
Mon, Oct 17, 2022 at 2:36 PM
Add QuickHelp to Your O365 Help
Adding a QuickHelp link to your organization’s Microsoft User Help pane provides your end users with the ability to access QuickHelp from their persona...
Wed, Nov 13, 2019 at 4:37 PM