Adding a QuickHelp custom tile to your organization’s app launcher provides your users with another point of access, which can help drive QuickHelp engagement and adoption. QuickHelp can, in turn, help drive your software engagement and adoption. It’s a win win!


The following steps are taken from Microsoft’s Customize the app launcher.


Complete the next six steps in your O365 Admin Portal.



  1. Go to Settings > Organization profile
  2. Scroll to Add custom tiles for your organization, and click Edit
    NOTE: If you do not see the Custom tiles section, verify you have an Exchange Online mailbox assigned to you and you’ve successfully signed into your mailbox. Both are required for this feature. 

  3. Click Add a custom tile
  4. Fill in information regarding the QuickHelp tile
    1. Tile Name: QuickHelp
    2. URL: https://quickhelp.com/ROUTEURL (your organization’s custom URL)
    3. Description: Enter a short description (e.g. Short video tutorials to help change the way you work
    4. Image URL: https://quickhelp.blob.core.windows.net/quickhelp-favicons/favicon-96x96.png (you can use a different image URL, if desired)
  5. Click Save
  6. Click Close


The QuickHelp custom tile is now available for all users in your organization to add to their individual app launcher. 



All end users (you included) will need to perform the next steps in the O365 Portal to promote the QuickHelp tile from My apps to their respective app launchers. 


  1. Go to the App Launcher and click All apps
  2. Locate QuickHelp and click the ellipses to the right (more options)
  3.  Click Pin to launcher


NOTE: If you do not see the Custom tiles section, verify you have an Exchange Online mailbox assigned to you and you’ve successfully signed into your mailbox. Both are required for this feature.