QuickHelp Maintenance

Keeping your QuickHelp tenant running smoothly

Reset your QuickHelp password
Ever experienced that moment when you forget your password? It's happened to the best of us.  Luckily, QuickHelp has a "Reset Password" optio...
Mon, Oct 22, 2018 at 3:10 PM
Updating your SSO metadata
If your SSO Identity Provider’s metadata changes, the updated metadata will need to be imported into QuickHelp. Step-by-step guide The following steps ...
Tue, Oct 23, 2018 at 8:19 AM
Editing Custom Video Assets
 A great feature of QuickHelp is the ability for your organization to create custom content - including videos, PDFs, HTML links, and assessments. But w...
Fri, Oct 19, 2018 at 11:21 AM
Deleting Groups
Have you ever created a Group erroneously? Or have you just stopped needing a group? You can keep your list clean by removing extraneous groups. User Gr...
Tue, Oct 23, 2018 at 3:12 PM
Assigning Admin Roles to your end users
Different Admin Roles provide different access points to the Admin Portal. For a description of each of the Admin Roles, please refer to Q: What do the diff...
Mon, Apr 29, 2019 at 1:34 PM
Verifying Content Visibility
You took the time to create User Journeys that best address the organizational and individual needs of your end users. However, to ensure that your end us...
Wed, Dec 19, 2018 at 10:31 AM
Assigning QuickHelp Content
Assigning content in QuickHelp is a great way to target  specific users with specific content to increase their knowledge and  productivity. If you have t...
Thu, Jan 10, 2019 at 9:25 AM
QuickHelp unique identifier and organizational email domains
Your organization’s domain names are a huge part of your company brand and are unique to your organization. Likewise, the domains that you associate with ...
Wed, Oct 2, 2019 at 4:48 PM
Resetting Skill Paths
Do you have training that your end users are required to complete on a regular basis? Possibly Security, Safety, or Compliance? Using the Reset Skill Path...
Mon, Oct 7, 2019 at 2:28 PM