Basics


Basics

Troubleshooting basics

How to enter a ticket via email
Tickets can be created automatically by sending an email to support@quickhelp.com. Use the following keyword guide to include the appropriate keywords ...
Tue, Oct 27, 2020 at 9:25 AM
QuickHelp Troubleshooting 101
First things to check Below are four simple questions to answer when addressing issues that may arise in QuickHelp: Does QuickHelp work on another c...
Wed, Feb 5, 2020 at 1:16 PM
Fiddler Trace
If more in-depth troubleshooting is needed to resolve your QuickHelp question, one of the things we may ask for is called a Fiddler Trace.  Fiddler is a fre...
Wed, Mar 25, 2020 at 2:50 PM
Clearing your cache
There may be times when we ask you to "clear the cache" to resolve a problem your end users are experiencing. Here's how to do it. Please...
Wed, May 19, 2021 at 10:37 AM
Taking a screenshot of the Console|Network tab
During the troubleshooting process, you may be asked to send QuickHelp Support a screenshot of the Console Tab or Network Tab. This information provides vis...
Wed, May 19, 2021 at 10:47 AM
HAR file
If more in-depth troubleshooting is needed to resolve your QuickHelp question, one of the things we may ask for is an HAR file.  This can provide us with i...
Thu, Mar 18, 2021 at 1:42 PM