There may be times when we ask you to "clear the cache" to resolve a problem your end users are experiencing. Here's how to do it.


Please note: Clearing your web browser’s cache, cookies and history may remove some data that you wish to keep. For example: address bar predictions, current authenticated sessions, and shopping cart contents.


In most computer-web browsers:


Ctrl-Shift-Delete (Windows) 

or 

Command – Shift- Delete (Mac).


Verify that the following are selected:


  • Browsing history
  • Download history
  • Cookies and other saved data
  • Cached images and files



Select “Clear now”


For specific browser instructions please view attached PDF document