There may be times when we ask you to "clear the cache" to resolve a problem your end users are experiencing. Here's how to do it.

Please note: Clearing your web browser’s cache, cookies and history may remove some data that you wish to keep. For example: address bar predictions, current authenticated sessions, and shopping cart contents.

In most computer-web browsers:

Ctrl-Shift-Delete (Windows) 


Command – Shift- Delete (Mac).

Verify that the following are selected:

  • Browsing history
  • Download history
  • Cookies and other saved data
  • Cached images and files

Select “Clear now”

For specific browser instructions please view attached PDF document