There may be times when we ask you to "clear the cache" to resolve a problem your end users are experiencing. Here's how to do it.

Please noteClearing your web browser’s cache, cookies and history may remove some data that you wish to keep. For example: address bar predictions, current authenticated sessions, and shopping cart contents.

In most computer-web browsers:

Ctrl-Shift-Delete (Windows) 


Command – Shift- Delete (Mac).

Verify that the following are selected:

  • Browsing history
  • Cookies and saved website data
  • Cached data and files
  • Tabs I’ve set aside or recently closed

Select “Clear”

For specific browser instructions please view attached PDF