Tickets can be created automatically by sending an email to Use the following keyword guide to include the appropriate keywords in your email's Subject line to ensure that your tickets are categorized correctly.

Can't log in to QuickHelp?

  • Login
  • Authentication
  • SSO
  • Okta
  • OneLogin
  • Ping
  • SAML

Problem with the QuickHelp add-in in the Office applications?

  • Ribbon
  • Add-In

Please note that BrainStorm no longer supports new installations of the Ribbon Add-In.

Having an issue playing videos?

  • Video Playback

Questions or issues with the Communications Tab in the Admin Portal?

  • Communications