Authentication

Having trouble logging in to QuickHelp? Here are a few helpful documents to help you troubleshoot.

Single Sign-On (SSO) is no longer working
  Problem Your organization uses Single Sign-On (SSO) for authentication, but it has stopped authenticating or isn't authenticating for specific user...
Fri, Nov 2, 2018 at 12:14 PM
Single Sign-On (SSO) not working for certain users
Problem You have SSO configured, but there are a few individual users who are not able to log in to QuickHelp. Solution First step is to verify wher...
Wed, Nov 7, 2018 at 7:22 AM
Can't log in - who can help?
One of the first questions that pops into a user’s head when they are face to face with an error is “who can help me?” In the case of QuickHelp authenti...
Tue, Oct 23, 2018 at 8:21 AM
User Account has become locked
Problem If your organization authenticates in QuickHelp using a username and password (not Single Sign-On), there is the possibility of users forgetting ...
Tue, Oct 23, 2018 at 8:25 AM
My company uses ADFS for Single Sign-On, but I can't log in to QuickHelp
Couple of questions: 1. Is this affecting only one or two users? 2. Is the error a QuickHelp error or an ADFS error? NOTE: The best way to verify is ...
Tue, Oct 23, 2018 at 8:05 AM