Enabling Single Sign-On (SSO) authentication for your organization allows for secure authentication against your current identity database. NOTE: When you enable SSO for your QuickHelp account, every user must authenticate using SSO, whether you use a single SSO provider or multiple SSO providers.
The attached document will take you through the set up process of many different Identity Providers.
Re: Attribute Mapping
It's important to note that individual values should not be used in the Attribute Mapping area in the QuickHelp Admin Portal, e.g. a person's email address. This area is for the Attribute Names sent in the Attribute Statement from your Identity Provider (IdP). What gets mapped in the Admin Portal must match exactly what is listed as the Attribute Name in the Attribute Statement. It's also important to note that for the specific IdPs listed in this document, the Attribute Names are hard-coded and provided in the documentation. For all others, you determine the Attribute Name.