On Friday, March 31, 2023, our Office 2016 content will retire. A fantastic way to make sure you are prepared prior to this date is to do the following: 

  1. Go into your QuickHelp Admin portal 
  2. Click on Content 
  3. Using the search feature enter: 2016 
  4. Work with your CSM to determine what Content to change over to M365 Content 
  5. Unpublish all 2016 Content no longer needed 

NEXT: Find the M365 Content you want and verify that it is published 

NOTE: Not all will have a direct equivalent, but most will 

(e.g. : Excel 2016 > Meet Excel for Microsoft 365 or Outlook 2016 > Meet Outlook for Microsoft 365) 

WE RECOMMEND: Talk with your CSM about your goals and the Content we have for M365 

NOTE #2: If you have custom content in a 2016 Topic, see Move 2016 Custom Content. 


NOTE #3: If your custom content is outdated and you no longer want it, you can either leave it and it will be unpublished along with the rest of 2016 or you can manually unpublish it.