The BrainStorm Microsoft Teams App is a robust integration that promotes the usage and adoption of Teams. Using your organization’s O365 tenant to authenticate users, the Teams app mimics the QuickHelp Home Page to create a bridge from Teams to QuickHelp for easy end user searches and completion of learning. In addition to this learning, messages may be sent via Teams to give your users another option of receiving notifications from QuickHelp.

The following four step process ensures that the BrainStorm Microsoft Teams app is installed to all users.

1. Verify that no older version of the App is installed within your Teams Admin Center. If it is, please delete it. 

See: “Deleting Previous Version of BrainStorm Microsoft Teams App

NOTE : Our current version of the app is 1.1.0. If you have version 1.0.4 or older, please uninstall it (here is a how to delete older version) and install this newest version (here is a how to install newest version). If you have additional questions regarding the BrainStorm QuickHelp Teams App, please reach out to your Client Success Manager.

2. Give Permission and Add the BrainStorm Teams app globally to all users. 

See: “Adding the BrainStorm Teams App Globally

NOTE: View Section I “Giving Permission and Pushing App Globally to all users”

3. Pin the BrainStorm Teams app globally to all users.

See: ”Adding the BrainStorm Teams App Globally”.

NOTE: View Section II “Pinning the App Globally to All Users”.

4. Run the script provided

See: “ Script to push the BrainStorm Microsoft Teams App

As always, if you have any questions, feel free to reach out to your organization's Client Success Manager.