QuickHelp Support Center

Microsoft Graph is an Office 365 (O365) API provided by Microsoft which can be leveraged with QuickHelp allowing you to seamlessly manage your QuickHelp users as they come and go from your organization (Microsoft Graph configuration instructions can be found here), as well as providing you with select O365 usage reports.

A global O365 admin is required to set up this integration, and once configured it can give valuable O365 insights to QuickHelp Admins within your organization (who may not be able to see your Microsoft data/dashboards on a consistent basis). What’s even better is that you can monitor how QuickHelp specifically is affecting the adoption of Office 365 by comparing the number of active users for a given application based on whether said users are Active or Inactive within QuickHelp.

Once configured, Graph Reports will sync nightly and can be viewed on your main Dashboard within the Admin Portal.

NOTES:

• It may take up to 36 hours for the first Graph Report to display in the Admin Portal
• To ensure that all data is collected, the information provided in Graph Reports will always be delayed by five days

Licenses

This page breaks down your different O365 licenses, how many users have each license type, and how many users are licensed for each application.

Application-specific data

The next 6 tabs break down each specific O365 product. Charts and graphs are used to show areas that can be improved upon as well as where you are really hitting the mark.

1. Product Name and Microsoft Icon
2. Activity usage over time
   • At a quick glance, check out the all activity overtime for this specific Microsoft product
3. Microsoft Product Licenses
   • How many licenses for each product do you have and how many are you using?
4. Date Range
   • Change the date range to a specific time frame. Graph data will always have a 5-day delay.
5. Activity Over Time
   • Number of specific actions taken over the date range
   • Changing the date range will change this view
6. Total Activity
   • Breakdown of each action within the specified Microsoft Product
   • Changing the date range will change this view

Value Calculator

How is your ROI (Return on Investment)? How are you doing with your usage of your company’s O365 products? This page is all about what dollar figures you are possibly leaving on the table.

1. Optimized Users: Users who have adopted 4 or more of the core Office 365 applications. Only users with at least 25 unique actions in at least 4 applications are counted toward this number.
2. Initialized Users:  Users who have performed at least 1 action in any of the applications available to them in Office 365 other than Outlook.
3. NPV per Optimized User: The net dollar amount expected for an organization your size. This takes into account all the benefits and costs associated with Office 365 over a 3-year span.
4. NPV Per Initialized User: One-third of the NPV of a fully optimized user
5. Estimated NPV: The estimated Net Present Value for your users that are currently Initialized or optimized
6. Potential NPV: The Net Present Value if all your users were optimized
7. Current User NPV Gap: The difference between your current estimated NPV and your NPV if all users that are currently initialized became optimized
8. Total Organizational NPV Gap: The difference between your potential NPV and your Estimated NPV     

If your organization has the "Display Anonymous Identifier" box checked within your O365 portal the Value Calculator data will not display 

(See Microsoft's article here: https://docs.microsoft.com/en-us/microsoftteams/teams-analytics-and-reports/user-activity-report  )