Microsoft Graph is an Office 365 (O365) API provided by Microsoft which can be leveraged with QuickHelp allowing you to seamlessly manage your QuickHelp users as they come and go from your organization (Microsoft Graph configuration instructions can be found here), as well as providing you with select O365 usage reports.


A global O365 admin is required to set up this integration, and once configured it can give valuable O365 insights to QuickHelp Admins within your organization (who may not be able to see your Microsoft data/dashboards on a consistent basis). What’s even better is that you can monitor how QuickHelp specifically is affecting the adoption of Office 365 by comparing the number of active users for a given application based on whether said users are Active or Inactive within QuickHelp.


User Sync is enabled by default, but Usage Data must be enabled manually.



Once configured, Graph Reports will sync nightly and can be viewed on your main Dashboard within the Admin Portal.



NOTES:

  • It may take up to 36 hours for the first Graph Report to display in the Admin Portal
  • To ensure that all data is collected, the information provided in Graph Reports will always be delayed by five days



Overview - Office 365 Usage Summary


There are several things to take note of on the overview page:



  1. Application Adoption
    1. QuickHelp Users: O365 Users that have logged in to QuickHelp at least once
    2. Other Users: O365 Users that nave never logged in to QuickHelp, regardless of their QuickHelp license status
  2. QuickHelp Licenses - A quick way to view the utilization of your organization's QuickHelp licenses
  3. Breakdown of information - Hover your mouse over a section of the bar graph to view additional data (the data displayed changes depending on the location of your mouse)
    1. QuickHelp Users: The percentage (%) of QuickHelp users (see above definition) who are licensed for the selected application and who have performed at least one action in this application
    2. QuickHelp Users Active in [application name]: The number of QuickHelp users (see above definition) who are licensed for the selected application and who have performed at least one action in this application
    3. QuickHelp Users Licensed in application: The total number of QuickHelp users (see above definition) who are licensed for the selected application
    4. Others Active: The number of other users (see above definition) who are licensed for the selected application, have never logged in to QuickHelp, and who have performed at least one action in this application
    5. Others Licensed: The total number of other users (see above definition) who are licensed for the selected application and have never logged in to QuickHelp



Value Calculator


How is your ROI (Return on Investment)? How are you doing with your usage of your company’s O365 products? This page is all about what dollar figures you are possibly leaving on the table.



  1. Optimized Users: Users who have adopted 4 or more of the core Office 365 applications. Only users with at least 25 unique actions in at least 4 applications are counted toward this number.
  2. Initialized Users:  Users who have performed at least 1 action in any of the applications available to them in Office 365 other than Outlook.
  3. NPV per Optimized User: The net dollar amount expected for an organization your size. This takes into account all the benefits and costs associated with Office 365 over a 3-year span.
  4. NPV Per Initialized User: One third of the NPV of a fully optimized user
  5. Estimated NPV: The estimated Net Present Value for your users that are currently Initialized or optimized
  6. Potential NPV: The Net Present Value if all your users were optimized
  7. Current User NPV Gap: The difference between your current estimated NPV and your NPV if all users that are currently initialized became optimized
  8. Total Organizational NPV Gap: The difference your potential NPV and your Estimated NPV     



Licenses


This page breaks down your different O365 licenses, how many users have each license type, and how many users are licensed for each application.




Application-specific data


The next 6 tabs break down each specific O365 product. Charts and graphs are used to show areas can be improved upon as well as where you are really hitting the mark.



  1. Product Name and Microsoft Icon
  2. Activity usage over time
    • At a quick glance, checkout the all activity over time for this specific Microsoft product
  3. Microsoft Product Licenses
    • How many licenses for each product do you have and how many are you using?
  4. Date Range
    • Change the date range to a specific time frame.
  5. Activity Over Time
    • Number of specific actions taken over date range
    • Changing the date range will change this view
  6. Total Activity
    • Breakdown of each action within the specified Microsoft Product
    • Changing the date range will change this view