Assigning content in QuickHelp is a great way to target specific users with specific content to increase their knowledge and productivity. If you have the necessary Admin Roles, you can assign content in one of three places:
- User Journeys (Admin Portal)
- Groups (Admin Portal)
- QuickHelp (yup, the QuickHelp end user portal)
USER JOURNEYS (Admin Portal)
You can assign User Journeys to QuickHelp users by:
- All Users
- System and/or User Groups
- Job Titles
GROUPS (Admin Portal)
You can assign 1. Individual Assets, 2. Events, and/or 3. Skill Paths from within the Group.
Admin Portal > Groups > [System or User Group] > Assignments
Please note that when you assign a Skill Path from within Groups, it creates a User Journey with just that Skill Path.
QUICKHELP (End-user Portal)
Within QuickHelp itself, you will see the assign icon on Asset or Event cards.
You will also see the assign icon within the Asset or Event itself.
Please note that assignments from within QuickHelp can only be assigned to Groups.
Q: Can I assign a User Journey to just one end user?
A: Yes. Create a User or System Group for that individual user only and assign the User Journey to that Group in the Admin Portal.
Q: Can I assign a certain Asset to just one end user?
A: Yes. Create a User or System Group for that individual user only and choose that group when assigning the asset in QuickHelp.
Q: Can I add groups, departments or job titles to an existing User Journey?
A: Yes. Admin Portal > User Journeys > [User Journey Name] > Configure and type in the the desired Group Name, Department Name or Job Title in the Targeted Users field. You can also use the Browse button as needed.