Welcome to QuickHelp! This guide will provide you with the information you need to get started.


System Requirements

  • Supported OS: Windows OD and Mac OS
  • Supported Browsers: Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari


NOTE: For security reasons it is important to have the most updated version of all browsers.  Generally, QuickHelp supports the two most recent versions of the browsers listed above.


QuickHelp Websites


QuickHelp has two websites. The QuickHelp Admin Portal is used to configure QuickHelp and manage users and content. The End-User Portal is the website end users use to view Skill Paths, Events and content. We recommend that you bookmark these websites for future use.


Who needs to be involved?

To configure QuickHelp, you will need the following people from your organization:

  • Project team members
  • System administrator(s) with the ability to:
    • Add whitelisting
    • Add trusted sites
    • Administrate Microsoft Entra ID settings (Microsoft Global Admin or Google Super Admin)
    • Configure SSO


Step 1: Add Trusted Sites and Whitelist QuickHelp IP Addresses


Trusted Sites

For content streaming, IT admins will need to add the following as trusted sites:



Videos from our platform stream from these URLs. Adding these URLs as trusted sites will remove buffering issues for end users if your organization restricts content streaming from certain URLs. Admins typically know where this is configured for their organization.


Whitelisting

To ensure receipt of automated QuickHelp emails, whitelist the following:

  • quickhelp.com
  • 50.31.56.10

Whitelisting our domain and IP address means creating/modifying rules within your messaging system (MS Exchange and any other applicable email traffic appliances) to allow our emails to be received by your end users. It also ensures that emails from our IP address will not be quarantined or sent to junk/spam folders.


Step 2: Configure Single Sign-On (SSO) with your Identity Provider (IdP)

To use Single Sign-On (SSO) with QuickHelp you will need to configure your Identity Provider (IdP) and then set up SSO in QuickHelp. 


For Azure AD, Okta, PingOne, ADFS etc. see: QuickHelp Single Sign-On (SSO) Configuration Guide

For On-Prem or other IdPs see: Single Sign-On Integration Questionnaire


Step 3: Add Users

There are multiple ways to add users into QuickHelp. See the following article for complete instructions:


Creating QuickHelp User Accounts



Step 4: Enable Communication Integrations

QuickHelp is built to engage users through communications. We recommend sending these communications from a hybrid of different sources (For example: Email and Microsoft Teams). The guide below will walk you through the steps to implement the BrainStorm Teams app, enabling the ability to send messages through Microsoft Teams.


The BrainStorm Teams App Configuration Guide



Step 5: Assign Administrator Roles

After users have been added to QuickHelp, you can allow specific users to manage different areas using Roles. For more information see:


Q: What do the different Admin Roles really mean?

Assigning Admin Roles to your end users



Step 6: Create Groups

Organizing your users into groups allows you to assign content easily. For more information see:


Creating QuickHelp Groups - Groups

Adding Users to Groups



Keep in Mind

Your system administrator may need to set special workstation (or client), firewall, or proxy configurations to allow video streaming.



Are you experiencing technical difficulties? No worries! Please submit a support ticket or email us at [email protected].