QuickHelp Support Center

Below you’ll find information on deploying your custom QuickHelp web portal.

How it Works

• Your co-branded web portal can be accessed using a supported browser at: http://quickhelp.com/<unique_URL>

Benefits Of The Web Portal

• Ease of deployment and access

• Assigned Content

• Ease of searching

• Co-branded with your logo

What You Need

• Supported Browser
  NOTE: Please remember for security reasons it is important to have the most updated version of all browsers.  Generally, QuickHelp supports the two most recent versions of the browsers listed below.  If you are experiencing issues with QuickHelp, we recommend that you update to the latest version of your browser.  Use the links below to update your browser.

  • Microsoft Edge

  • Mozilla Firefox 

  • Google Chrome 

  • Apple Safari

• Supported Windows or Macintosh OS
• Add the following to Trusted Sites
  • *.quickhelp.com
  • *.brainstorminc.com
  • https://quickhelpmediastorage.blob.core.windows.net/
  • https://quickhelpassets.blob.core.windows.net/
  • https://quickhelp.blob.core.windows.net/
  • https://*.streaming.mediaservices.windows.net/
  • https://quickhelp.keydelivery.mediaservices.windows.net/
  • https://quickhelpams.blob.core.windows.net
  • https://quickcastmediastorage.blob.core.windows.net/
  • https://quickcast.streaming.mediaservices.windows.net/
  • https://qh-comm.quickhelp.com
  • https://amsprodquickhelpcus.keydelivery.centralus.media.azure.net
  • https://strep-prod-streaming-amsprodquickhelpus-usct.streaming.media.azure.net
• To ensure receipt of automated QuickHelp emails, whitelist the following:
  • quickhelp.com
  • 50.31.56.10

Authentication

Corporate Single Sign-On (WS-Federation or SAML 2)

• Users log in automatically

• No passwords stored in the QuickHelp database

• Automatic user provisioning

• Access controlled by users’ corporate account status

QuickHelp Credentials

• Accounts provisioned with First Name, Last Name, email, and password

  • Accounts are created via the QuickHelp web portal or admin portal (CSV import)

Who is Needed

The following individuals will need to be involved in deploying QuickHelp from the Web Portal.

• Your QuickHelp Project Lead
• If using Single Sign-On - your AD/Identity Management Team