A great feature of QuickHelp is the ability for your organization to upload custom videos. This allows you to benefit from features like assigned playlists, usage tracking, and so on. But with so many video formats to choose from, what works best with QuickHelp? Look no further.

BrainStorm recommends an .mp4 file type, with the following format and compression data:

All of this formatting, bit rate, frame rate, etc. is to create a file of optimum size, without losing quality. So, what is the maximum upload size BrainStorm recommends?  For the best user experience we recommend files no larger than 2 GB. That said, as with other online video sources, the larger the video size, and the higher the bit rate, the more potential issues it may have.  Larger videos can be subject to longer load times, and often buffering.