Thinking of federating with QuickHelp? Need more technical information before you proceed? Check out the most commonly asked questions and answers below.
|Which Protocols are supported for SSO?
|Which IdP do you recommend?
|QuickHelp is compatible with potentially any Identity Provider that can support WS-Federation or SAML 2.0 standards.
|Support for Single Sign-On (SSO)
|Support for Support for Single Log Out (SLO)
|Please provide a metadata file.
Metadata is also included in the configuration PDF.
|Supported SSO Bindings
|Assertion Consumer Service URL
|Support for self-signed certs
|Required SAML attributes/Primary Identifier
|Email is the only required attribute (must be in attribute assertion). First and Last name, Department, and Title are recommended.
|Default Session Time Out
|Users will stay logged in for 48-hours unless they click the "Logout" button – same computer/same browser. This time is configurable in the QuickHelp Admin Portal > Settings.
|Support for deep links
|With SSO in place, users will automatically authenticate when using deep links.
|Default Logout URL is https://quickhelp.com/ROUTEURL. A unique Logout URL can be configured in the QuickHelp Admin Portal > Settings.
|Certs v. metadata
|QuickHelp requires the IdP metadata, and will extract the certs embedded in the xml file.
QuickHelp is configured in such a way, that a customer QuickHelp Admin can configure the SSO portion on the QuickHelp side, so that admin is uploading the metadata to QuickHelp his-/herself.
|Support for signing or encryption of the SAML assertion
|We support and require signing. We don’t require encryption.