Knowledge worker or firstline—we all live busy professional lives. As such, it can be easy to get distracted and forget about a particular change initiative. Staying in the loop and being reminded of what’s next for change are vital to the success of the entire change initiative. The Weekly User Digest is here to help.

What is it?

The Weekly User Digest (sometimes referred to as “the WUD”) is an automated, weekly communication from the QuickHelp platform to QuickHelp users. This communication distributed via email or Microsoft Teams chat (depending on configuration – more on that shortly), serves as a consistent touch point with users and reminds them of information important to their progress with QuickHelp.

The Weekly User Digest is automatically curated by the platform for each user and sent on Tuesday mornings. The WUD may include the following topics or sections as relevant to the user:

 

 

 

The value

We strongly recommend the implementation of the Weekly User Digest for the following reasons.

  • Increased user engagement
    When enabled, the WUD increases user engagement with the QuickHelp platform by 50.29% [1]. That’s a whole lot more value achieved! Here are a couple examples from customers:


  • Consistency
    With so much change taking place in modern organizations, it is the persistent and consistent change projects that see success. Users naturally prioritize which changes to make. The changes they hear about the most and the longest will be prioritized. This automated, weekly reminder allows you to be consistent without all the effort of doing it manually.

 

  • Reduction of communications
    You may call it counter-intuitive, but after enabling the WUD many organizations will see a reduced need for other types of communications.

Next steps

The WUD is controlled by two main settings within the QuickHelp Admin Portal, one enables the communication and the other controls the delivery medium (email or Teams).

 

Enabling the Weekly User Digest

  1. Log in to the QuickHelp Admin Portal
  2. Select Settings > User Messages
  3. Toggle on (“Always”) the last setting on the list (“Weekly message that…”)

 

Selecting the delivery method (for all automated communications)

To change the delivery method of the Weekly User Digest, please see Q: Can QuickHelp notifications be sent through Microsoft Teams instead of emails? : BrainStorm QuickHelp™ Support Center

 

Looking for more?

Have questions or looking for more ideas? Try the following:


Contact your

Client Success Manager

 

They’ll be happy to help you plan
your communication efforts.


Start a conversation in the

BrainStorm Customer Network

 

Find out what other customers are
doing with communications.



Add to the

Feedback Portal

 

Have an idea for how we can improve?

Let us know and we’ll take a closer look.


Submit a

Support Ticket

 

Having trouble getting to these resources?

Technical support can help.



[1] QuickHelp Platform global data analysis