QuickHelp gives you the ability create custom content - including videos, PDFs, HTML links, and assessments. Along with creating custom content comes the ability to organize your assets, categories, and topics in whichever manner is most effective for your end users.


Organizing your library

How to move custom assets

NOTE: This applies to custom content only

  1. Go to the Admin Portal > Content > [Topic Name] > [Category Name] > [Asset Name]
  2. Click on the Asset Name
  3. Select the new Topic for the asset
  4. Select the new Category for the asset (If you are changing the Category only, leave the Topic as is)
  5. Click Save in the Action Bar
  6. Find the Asset you moved and verify that it is published/un-published per your preference.


How to move custom categories

NOTE: This applies to custom content only

  1. Go to the Admin Portal > Content > [Topic Name] > [Category Name]
  2. Click the Category Name
  3. Click the Configure Tab
  4. Select the new Topic for the category
  5. Click Save in the Action Bar
  6. Find the Category you moved and verify that it is published/un-published per your preference.


How to re-order Topics and Categories

NOTE: This applies to all Topics and Categories, not just custom content

  1. Go to the Admin Portal > Content > [Topic Name] (or > [Category Name])
  2. Click the checkbox to the left of the Name
  3. Select Move Up/Move Down in the Action Bar until the Topic is in the desired order
  4. Click Save Order in the Action Bar


Organizing your library - part 2

But what should you do if you no longer need your specific custom content? The answer? You can simply unpublish it! Unpublishing your custom content will remove it from your end user’s view within QuickHelp. You can not only unpublish custom content, but any QuickHelp content, as well.

NOTE: Once Custom Content is uploaded into QuickHelp, BrainStorm is not able to delete it.


How to unpublish your Custom Content Items (Assets)

  1. QuickHelp Admin Portal > Content > [Topic] > [Category] > [Asset]
  2. Check the box to the right of the Asset, Category, or Topic
  3. Click Unpublish in the Action Bar


What should you do if you've uploaded an incorrect video file? Or if you now have an updated video to use?


STOP! Please do not create a new asset!


Rather than creating a new asset for the video file, you can replace the older mp4 with the new one. To see how, click here.