Our integration between SharePoint & ServiceNow surfaces relevant QuickHelp content in the ServiceNow search portal, which benefits your organization in the following ways:


  • Reduce Ticket Costs
    • When your end users search for information in ServiceNow, QuickHelp articles are surfaced through that search for an end-user to review, which can reduce the costly tickets your service desk has to respond to.
  • Help Your End Users Help Themselves
    • Reduce the likelihood that end users will submit multiple tickets for the same issue by expanding their knowledge and learning as they answer their own questions.
  • Increase QuickHelp Awareness and Usage 
    • As end users visit QuickHelp to resolve their tickets, they will be exposed to other QuickHelp content they’ve been assigned that furthers your organization’s objectives.
  • Decrease the Effort for Knowledge Articles
    • Reduce the effort spent on creating knowledge articles on Microsoft content by promoting the helpful information already located in QuickHelp.
  • Increase Your ServiceNow ROI
    • After integrating with QuickHelp, there will be more interactive and easy-to-follow articles available for your end users.