Overview: This article is designed to guide you through the process of deactivating a child customer account. 

  1. Open your web browser.
  2. Enter the following URL: https://admin.quickhelp.com/#customers.
  3. Press Enter to proceed to the customer list on your QuickHelp platform.
  4. Browse through the list of customers.
  5. Click on the name of the customer account you wish to deactivate.
  6. Locate the “Active” checkbox associated with the customer’s details.
  7. Uncheck the “Active” button to set the account status to inactive.
  8. After unchecking the “Active” button, click the “Save Changes” button to apply the new settings.
  9. A confirmation message should appear to verify that the changes have been saved.

Note: Please ensure that you have the necessary permissions to deactivate accounts before proceeding. If you encounter any issues, contact QuickHelp support for assistance.