With spamming and phishing on the rise, organizations must be increasingly diligent in protecting their end users as well as their data. One way to do this is by creating mail rules to visually alert end users when an email originates outside of your organization.


At the same time, however, you want your end users to interact with QuickHelp emails. You can do this by adding an exception to your “External Mail” rule.

If you use Exchange, please follow these simple steps to edit your mail rule (you must have access to Exchange admin center in your Office 365 portal).

  1. Log in to the Exchange Admin Center
  2. Click mail flow in the left-hand column
  3. Click the rules tab across the top
  4. Double-click the rule that flags external emails (e.g. External Message Warning)
  5. Find the section that states Except if…
  6. From the Except if… pulldown menu, choose The sender… > IP address is in any of these ranges or exactly matches
  7. In the specify IP address range dialog, enter (QuickHelp emails are sent from this IP address)
  8. Click the + icon to add the IP to the list
  9. Click OK
  10. Click Close