Deprecated Solutions

Past information on now deprecated QuickHelp Solutions

Getting an error that says "exception reading manifest file...the manifest may not be valid or the file could not be opened."
You’ve installed the QuickHelp Ribbon Add-in and one or more of your users are seeing the following error when launching Word, Excel, PowerPoint, or Outlook...
Tue, Oct 23, 2018 at 8:06 AM
Looks like your SharePoint domain doesn't match for your customer
You are trying to register your QuickHelp Add-in and you get the following error: Looks like your SharePoint domain doesn't match for your cust...
Tue, Oct 23, 2018 at 8:00 AM
Is the ribbon up to date?
Using an out-of-date QuickHelp Add-in can cause problems when using QuickHelp in the Ribbon. If you see this when accessing QuickHelp from the Ribbo...
Tue, Oct 23, 2018 at 8:06 AM
QuickHelp Ribbon add-in is disabled
You've successfully installed the QuickHelp Ribbon add-in, and your Office application launches without an error. However, the BrainStorm QuickHelp add...
Tue, Mar 14, 2017 at 4:42 PM
I set up the Ribbon, but users are presented with a login screen
There are three cases where a user could be prompted to login: 1.     1. Single Sign-On (SSO) is not set up.  If your organization does not use SSO to...
Tue, Oct 23, 2018 at 8:06 AM
Domain Error When Accessing QuickHelp From the Web Portal or SharePoint
When logging into the Web Portal, or accessing the QuickHelp Solution in SharePoint, QuickHelp validates all user emails against a list of organization-ap...
Tue, Oct 23, 2018 at 8:04 AM
Deploying the QuickHelp SharePoint Add-in
**Support for the SharePoint Add-In will end September 30, 2017. Please refer to this support document for our current SharePoint integration. Th...
Fri, Jul 7, 2017 at 4:51 PM
I have been in QuickHelp before, but I keep getting prompted to login?
**On August 31, Microsoft removed Code-Based Sandbox Solutions in SharePoint Online - this includes BrainStorm's SharePoint Web Part.  We have a new ...
Tue, Oct 23, 2018 at 7:59 AM
Server Error in '/' Application - What happened to my QuickHelp link?
The current QuickHelp platform no longer uses "/#/" as part of any QuickHelp URL. If you are still experiencing problems with links from Word|Exce...
Thu, Apr 12, 2018 at 4:29 PM
Getting an error that says "Unable to communicate with the web services."
**On August 31, Microsoft removed Code-Based Sandbox Solutions in SharePoint Online - this includes BrainStorm's SharePoint Web Part.  We have a ne...
Tue, Oct 23, 2018 at 7:59 AM