QuickHelp Troubleshooting 101

First things to check
Below are four simple questions to answer when addressing issues that may arise when accessing QuickHelp or watching QuickHelp videos:     ...
Thu, Mar 10, 2016 at 3:22 PM
Fiddler Trace
If more in-depth troubleshooting is needed to resolve your QuickHelp question, one of the things we may ask for is called a Fiddler Trace.  Fiddler is a fre...
Thu, Mar 10, 2016 at 3:12 PM
What is Videojs?
VideoJS (also known as HTML5 Video Player) is the video player that QuickHelp uses for video playback. VideoJS makes videos more compatible across different...
Thu, Mar 10, 2016 at 3:30 PM
Clearing your cache
How to clear your browser history and cache There may be times when we ask you to "clear the cache" to resolve a problem your end users are ex...
Thu, Dec 14, 2017 at 2:00 PM
Taking a screenshot of the Console|Network tab
During the troubleshooting process, you may be asked to send QuickHelp Support a screenshot of the Console Tab or Network Tab. This information provides vis...
Wed, Feb 14, 2018 at 12:54 PM