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Creating QuickHelp Accounts
QuickHelp accounts can be created in one of five ways: 1 - Microsoft Graph Microsoft Graph is an Office 365 API provided by Microsoft that can be leve...
Fri, Aug 10, 2018 at 12:45 PM
Reset your QuickHelp password
Ever experienced that moment when you forget your password? It's happened to the best of us.  Luckily, QuickHelp has a "Reset Password" optio...
Thu, Mar 23, 2017 at 10:50 AM
User account has become locked
If your organization authenticates in QuickHelp using a username and password (not Single Sign-On), there is the possibility of users forgetting their passw...
Fri, Feb 17, 2017 at 11:48 AM
SSO is no longer working - what happened?
There are a few reasons that a user can fail to authenticate into QuickHelp with Single Sign-On (SSO). The top three reasons being: The certificates on y...
Tue, Mar 14, 2017 at 3:48 PM
Domain Error When Accessing QuickHelp From the Web Portal or SharePoint
When logging into the Web Portal, or accessing the QuickHelp Solution in SharePoint, QuickHelp validates all user emails against a list of organization-ap...
Tue, Mar 14, 2017 at 3:49 PM