Frequently Asked Questions

Q: What is BrainStorm's recommended video format for custom content?
A: A great feature of QuickHelp is the ability for your organization to upload custom videos. This allows you to benefit from features like assigne...
Thu, Jan 12, 2017 at 2:23 PM
Q: Will our user information be safely stored?
A: User data (i.e. First Name, Last Name, email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links fo...
Tue, Feb 27, 2018 at 2:42 PM
Q: How can I delete user accounts?
A: It is BrainStorm's best practice to keep all users in QuickHelp, disabling users who should no longer have access to QuickHelp rather than remov...
Thu, Jan 12, 2017 at 2:22 PM
Q: Is QuickHelp only available in English?
A: The QuickHelp portal itself is only available in English. However, QuickHelp offers closed-captioning language support for any software titles relate...
Thu, May 4, 2017 at 11:20 AM
Q: Does QuickHelp have any APIs?
A: QuickHelp offers several web APIs to display company, user, and group related information. Descriptions of the APIs can be found here. Click on a spe...
Thu, Mar 23, 2017 at 1:46 PM
Q: Which IdP do you recommend?
A: QuickHelp is compatible with potentially any Identity Provider that can support WS-Federation or SAML 2.0 standards. Examples of Ident...
Thu, Mar 10, 2016 at 11:08 AM