FAQ's

Frequently Asked Questions

Q: What is BrainStorm's recommended video format for custom content?
A: A great feature of QuickHelp is the ability for your organization to upload custom videos. This allows you to benefit from features like assignment...
Fri, Apr 20, 2018 at 10:19 AM
Q: What is BrainStorm’s recommended audio format for custom content?
A: A great feature of QuickHelp is the ability for your organization to upload custom content. This allows you to benefit from features like assignments...
Fri, Apr 20, 2018 at 10:22 AM
Q: Will our user information be safely stored?
A: User data (i.e. First Name, Last Name, email, Department, Title, etc.) is stored in Microsoft's Azure Cloud. Refer to the following links fo...
Tue, Feb 27, 2018 at 2:42 PM
Q: Is QuickHelp GDPR compliant?
A: Short answer is 'yes'. More detailed answer: QuickHelp will be GDPR compliant by the May 25th, 2018 deadline. Privacy by Design...
Fri, May 11, 2018 at 12:54 PM
Q: How do I manage email changes in QuickHelp?
A: We are happy to help with this. We ask that you please, enter a Support Ticket. NOTE: It is vital that we change all email addresses in conjuncti...
Wed, Apr 25, 2018 at 12:02 PM
Q: How can I delete user accounts?
A: It is BrainStorm's best practice to keep all users in QuickHelp, disabling users who should no longer have access to QuickHelp rather than remov...
Thu, Jan 12, 2017 at 2:22 PM
Q: How can I delete custom content?
It is BrainStorm's best practice to keep all content created in QuickHelp, unpublishing the content rather than removing them. This allows organization...
Mon, Apr 16, 2018 at 10:03 AM
Q: Is QuickHelp only available in English?
A: The QuickHelp portal itself is only available in English. However, QuickHelp offers closed-captioning language support for any software titles relate...
Tue, Apr 3, 2018 at 10:47 AM
Q: How is QuickHelp content streamed?
A: BrainStorm uses the Azure Content Delivery Network (CDN) to: Improve page load speeds Reduce bandwidth consumption during video streaming Secu...
Wed, Mar 28, 2018 at 4:00 PM
Q: Which IdP do you recommend?
A: QuickHelp is compatible with potentially any Identity Provider that can support WS-Federation or SAML 2.0 standards. Examples of Ident...
Thu, Mar 10, 2016 at 11:08 AM