BrainStorm continually strives to improve QuickHelp. One improvement we are making in May 2019 is a new feature in our engagement tools.
As of Tuesday, May 21st, we are phasing out the Tuesday reminder email (Weekly Task Reminder) and are releasing the Weekly User Digest (WUD). When applicable, the WUD includes the information previously contained in the Weekly Task Reminder as well as other important information relevant to each individual user.
The WUD is formatted with different conditional sections, which increase the impact on the recipient and decrease the total number of emails a user may receive.
Sections may include the following (depending on each end user’s QuickHelp experience):
Because some of these sections overlap with other QuickHelp emails, the following emails have been disabled and removed from the QuickHelp Admin Portal:
When an end user Joins a Group
When an end user Earned Badge
When an end user Starts a Skill Path
We released the Weekly User Digest to a pilot group earlier this year and found that we were able to increase engagement by 25% as well as increase awareness of content and events that end users were otherwise not aware of. We are confident that it will benefit all BrainStorm customers. For more information, please contact your Client|Partner Success Manager.