1. Individual users can be flagged to bypass an organization’s SSO configuration. When would you use this?

  • Organization A hires a contractor to administer QuickHelp. This contractor is not in their AD/can’t authenticate via their SSO. 

Please note that these "bypassed" users must access QuickHelp from https://quickhelp.com (NO ROUTEURL). This uses the "Bypass SSO" checkbox in the User Profile dialog.

2. Organizations can now configure more than one SSO Provider. Why is this good news?

  • One QuickHelp account encompasses many organizations. Not all organizations authenticate with the same SSO

Please note that when multiple SSO providers are configured, QuickHelp users will be presented with a dialog asking them to choose the correct Login Server prior to the authentication process.