VideoJS (also known as HTML5 Video Player) is the video player that QuickHelp uses for video playback. VideoJS makes videos more compatible across different browsers and browser versions. If users are having difficulty watching QuickHelp videos, it’s important to determine whether the problem is QuickHelp-specific or not. To test this, go to www.videojs.com to play the embedded video.
If the video doesn't play, there may be a browser setting (or settings) that is causing the problem. If this is the case, please contact your IT department with the pertinent information.
If that video does play, but QuickHelp videos don't, there may be a firewall or proxy setting (or settings) that need to be addressed.
Please try adding the following sites to your network white list and internet trusted sites: