Below are four simple questions to answer when addressing issues that may arise when accessing QuickHelp or watching QuickHelp videos:  

  •       Does QuickHelp work on another Computer?  If so, please have your IT department determine what settings are different between the two computers.
  •       Does QuickHelp work for another User?  If so, please have your IT department determine what is different between the two users.
  •       Does QuickHelp work in another Browser?  If so, there may be a setting with in the browser itself that is not allowing for the operation work.  Contact your browser administrator or your IT department to address this.
  •       Does QuickHelp work off network?  If so, there could be a firewall or proxy rule on the network that is not allowing for QuickHelp to work as expected.  Contact your networking department to address this. 


If users are still having trouble, after trying the following, please open a ticket with us here.  Please include the results of the above findings.