There are a few reasons that a user can fail to authenticate into QuickHelp with Single Sign-On (SSO). The top three reasons being:
- The certificates on your SSO Identity Provider have expired or have been updated. If this is the case, the certificates need to be updated and/or the metadata needs to be re-uploaded into the QuickHelp account. The attached document will walk you through the steps of updating the metadata, OR a ticket requesting assistance can be created by clicking here.
- Your organizational QuickHelp subscription has expired. If this is the case your Point of Contact will need to reach out to your BrainStorm-assigned Account Manager to discuss renewal.
- Your email domain has not been associated with your organization’s QuickHelp account. Your Point of Contact can contact your BrainStorm-assigned Client Success Manager to get this added, or a ticket request can be added.